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Compare AVOXI Genius vs Avaya Aura Call Center Elite

What is better AVOXI Genius or Avaya Aura Call Center Elite? A sensible way to find the right Customer Support Software product for your organization is to cross-check the solutions against each other. Here you can compare AVOXI Genius and Avaya Aura Call Center Elite and see their capabilities compared in detail to help you pick which one is the superior product.

Likewise, you can review their overall ratings, including: overall score (AVOXI Genius: 9.0 vs. Avaya Aura Call Center Elite: 7.1) and user satisfaction (AVOXI Genius: 97% vs. Avaya Aura Call Center Elite: N/A%). Check their varying features and similarities and discover which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years?

If you need to quickly decide on the optimal Call Center Software according to our review team we advise you take a look at one of these services: Zendesk, Freshcaller, JustCall.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Voice

  • Superior Call Quality
  • Bring Your Own Carrier
  • Unlimited Concurrent Calls
  • Inbound & Outbound Calling
  • International Numbers

Intelligent Routing

  • Interactive Voice Response (IVR)
  • Standard Call Controls
  • Voicemail Transcription
  • Call Conferencing (Three-Way)
  • Call Blocking
  • Agent-to-Agent Calling
  • CRM Data Dips
  • Callbar
  • Call Controls
  • Warm Transfer
  • Automatic Call Distributor (ACD)
  • Forward to Phone
  • Ring Groups
  • Call Queues
  • Time-Based Routing
  • Personalized Greetings
  • Skills-Based Routing

Reporting & Analytics

  • Customizable Reporting Thresholds (SLA)
  • Customized Agent Dashboard
  • Customized Daily Reporting
  • Desktop Notifications
  • Email Notifications
  • Wallboards
  • IVR Reporting
  • Live Reporting
  • Historical Reporting

Quality Management

  • Call Scoring
  • Call Barge
  • PCI Compliant Call Recording Controls
  • Call Recording
  • Call Dispositions and Notes
  • Call Monitoring
  • Call Whisper

Agent Productivity

  • Click-to-Call
  • Screen Pops

Customer Support

  • Onboarding Coach
  • Knowledge Base
  • Email Support
  • 24/7 Phone Support

Pricing Info

AVOXI Genius offers two subscription plans.

Genius Contact – $25 per user (Perfect for small and growing teams)

  • Interactive Voice Response (IVR)
  • Call Controls
  • Automatic Call Distributor (ACD)
  • Inbound & Outbound Calling
  • 24/7 Phone Support
  • Superior Call Quality
  • Customized Reporting
  • Unlimited Concurrent Calls
  • Quality Management
  • Advanced Reporting

Genius Enterprise – $50 per user (beta)

  • All Genius Contact features
  • Bring Your Own Carrier
  • Salesforce Integration
  • CRM Data Dips
  • Screen Pops

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Island Outpost, Argos Assistance, SHR Global

Integrations

AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:

  • Salesforce
  • Microsoft Dynamics
  • CRM solutions
  • Two-Way Data Synchronization
  • APIs and SDKs
  • Reporting API
  • Integrations API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.

Company Email

salesteam@avoxi.com

Contact No.

Company's Address

AVOXI
1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339

Popular Alternatives

Product Name
Score

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YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Inbound

  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing

Outbound

  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer

Blended

  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration

Analysis and Reporting

  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Pricing Info

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.

Company Email

Contact No.

Company's Address

4655 Great America Parkway
Santa Clara, CA 95054
USA

Please keep in mind that while both AVOXI Genius and Avaya Aura Call Center Elite may offer a top quality array of features each software may be aimed at a different company size. If you are studying different apps you may want to pay attention to a company size they are meant for. Specific functionalities might scale up effectively for big enterprises but if you own a small or mid-sized company it’s often more sensible to refrain paying for advanced features that you may never use.

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