Compare Bright Pattern vs. Prophet CRM by Avidian

There are many CRM Software products available for businesses today. The best way to find out which one fits your needs best is to check them side by side. For instance, here you can compare Avidian CRM and Bright Pattern for their overall score (9.1 vs. 8.4, respectively) or their user satisfaction rating (100% vs. 97%, respectively). You can also compare their individual modules and pricing conditions and other helpful data below. When matching products make sure to analyze their similar features and mark their disparities to have a clearer picture of both deals. Similarly, bear in mind to evaluate other factors including security, backup, intuitiveness, and customer support. Currently, the top services in our Communications Software category are: Slack, 8×8 VoIP Phone Service, RingCentral.
Software

Bright Pattern

VS

Prophet CRM by Avidian

VS

Bright Pattern screenshot Prophet CRM by Avidian screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

100% ?

Cost

Cost

$70

$55

Pricing Type

Pricing Type

Monthly payment | Annual Subscription | Quote-based Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Prophet CRM by Avidian integrates the familiarity and ubiquity of Outlook into all your CRM processes.
Easy Links
Available Languages

Available Languages

English, France English
Available Plans

Available Plans

Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:

Voice Select – $70/month (annual billing) or $90/month (monthly billing)

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting

Professional – $100/month (annual billing) or $120/month (monthly billing)

  • All Voice Select features
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration

Premium – $140/month (annual billing) or $160/month (monthly billing)

  • All Professional features
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers

Enterprise – By quote

  • All Premium features
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

Users can avail of the subscription or perpetual-based options offered by Prophet CRM. There are two editions of the app: Team and Enterprise. The following are the pricing details of both editions:

Team

  • Subscription: $55/month/user (billed annually)
  • Perpetual: call 800-399-8980 for quote
  • Licensing: 2 or more users
  • Customizable contact management
  • Extend Outlook contact management to include company, opportunity, and product associations
  • Dynamic filtering, sorting, and reporting
  • Customizable dashboard
  • Mobile web and iPhone app clients
  • Cloud based hosting at no additional charge
  • Workflow management
  • Sales automation
  • Dynamic analytics reporting
  • Data sharing access management
  • Email tracking and sharing (requires Exchange or Office 365)
  • Extensive data integration options

Enterprise

  • Subscription: $65/month/user (billed annually)
  • Perpetual: call 800-399-8980 for quote
  • Licensing: 2 or more users
  • All Team Features
  • Unlimited departments
  • Department specific templates, fields, and forms
  • Data and record sharing access management across departments
  • Automated notifications with Prophet Instant
Pricing Page

Pricing Page

Learn more about Bright Pattern pricing Learn more about Prophet CRM by Avidian pricing
Features

Features

Bright Pattern FEATURES

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

Prophet CRM by Avidian FEATURES

  • Contact Management Right in Outlook
  • Automation of Repeatable Workflows and Tasks
  • Mobile CRM Support
  • Opportunities and Projects Management
  • Email Marketing
  • Real–time forecasts, trends, and time-based reports
  • Contextual Search in Outlook
  • Smart and Intuitive Dashboard
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Phone No.

Phone No.

+1-855-631-4553 +1.800.399.8980
Supported Integrations

Supported Integrations

Bright Pattern integrates with the following business systems and applications:

  • Salesforce
  • ZenDesk
  • Microsoft Dynamics
  • Oracle RightNow
  • WFM

Prophet CRM by Avidian supports integrations with the following business systems and applications:

  • Advantage CS™
  • Assistance Software®
  • BigMachines™
  • CallidusCloud®
  • Connexio™ Labs
  • Dropbox
  • e-conomic
  • Eloqua™
  • Epicor® 9
  • Exact Globe Next
  • Exact Synergy
  • ExactTarget®
  • FieldOne
  • FinancialForce
  • GoToWebinar®
  • HubSpot
  • Intacct®
  • Marketo®
  • MeetingMapper
  • Melissa Data Personator
  • Microsoft Dynamics™ AX
  • Microsoft Dynamics™ CRM
  • Microsoft Dynamics™ GP
  • Microsoft Dynamics™ NAV
  • Microsoft® Sharepoint
  • Microsoft® SQLServer®
  • MySQL
  • Netsuite
  • Nodus
  • OData
  • ODBC
  • ON24™
  • OneDrive
  • Oracle®
  • Oracle® PeopleSoft
  • Oracle® Siebel
  • Personify
  • QlikView
  • QuickBooks®
  • SalesForce®
  • SAP®
  • Silverpop
  • SmartFocus
  • Text
Email Address

Email Address

sales@brightpattern.com
Prominent Customers

Prominent Customers

Mercedes-Benz, Hitachi, SPi Global, MTT USADA, Farmers, Fortune Bank, Blumenthal, Bishop Company, Hitachi
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact Address

Contact Address

1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
3633 136th Place Southeast #107, Bellevue, WA 98006, United States
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which software will work best for your company it may be a sensible idea to examine each service’s social metrics. These metrics are quite often a way to see how popular a given service is and how big is its online presence. For example, in case of Facebook Avidian CRM has 0 likes on their official page while Bright Pattern profile is liked by 261 people.