Compare ZupportDesk vs. Avaya Aura Call Center Elite

You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Avaya Aura Call Center Elite received 7.1 points, while Zupportdesk earned 8.0 points. At the same time, for user satisfaction, Avaya Aura Call Center Elite scored 100%, while Zupportdesk scored 100%. Information regarding their unique elements, tools, supported platforms, customer service, plus more are given below to help you get a more correct review. Don’t forget to choose only the tools that you need so as not to waste resources for tools which are redundant. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products available on the market, but among them these three caught our special attention: Zendesk, Samanage, Freshdesk.
Product

ZupportDesk

VS

Avaya Aura Call Center Elite

VS

ZupportDesk screenshot Avaya Aura Call Center Elite screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.1 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Pricing

Pricing

$8

by quote

Pricing Model

Pricing Model

Free | Monthly payment Quote-based
Complete Review

Complete Review

Overview

Overview

ZupportDesk is a powerful cloud-based help desk solution that helps your business provide better customer support.
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Easy Links
Cost Details

Cost Details

ZupportDesk offers three SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Live Chat Packages:

Small Team – Free

  • 3 Users Max
  • 1 Widget
  • 30 Chats Per Month
  • 30 Day Chat History
  • Basic Widget Customization

Business – $10/month or $8/month (Annual Billing)

  • Unlimited Widgets
  • Unlimited Chats
  • Unlimited Chat History
  • Advanced Chat Customization
  • Widget Rebranding
  • Proactive Chat
  • Real-Time Dashboard
  • Triggers
  • Departments
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Support Tickets Packages:

Small Team – Free

  • 3 Users Max
  • 30 Tickets Per Month
  • 1 Inbox
  • 1 Workflow

Business – $15/month or $12/month (Annual Billing)

  • Unlimited Tickets
  • Unlimited Inboxes
  • Unlimited Workflows
  • Service Level Agreements (SLAs)
  • Facebook Integration
  • Real-Time Dashboard
  • Feedback Widget
  • Departments
  • Outbound Emails
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Available Features

Available Features

ZupportDesk FEATURES

  • Live Chat
  • Ticket Support
  • Knowledge Base
  • Contact Management
  • Customizable Chat Window
  • Real-Time Dashboard
  • Social Media Integrations
  • Proactive Visitor Engagement
  • Support Ticket Filters
  • Ticket Assignment and Tracking
  • Quick Search

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting
Integrations

Integrations

ZupportDesk integrates with the following business systems and applications:

  • Facebook
  • Facebook Messenger
  • Twitter
  • WordPress
  • Shopify
  • Google Analytics

No information available.

Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket
Vendor Email

Vendor Email

info@zupportdesk.com
Company's Address

Company's Address

Zupportdesk
Torshamnsgatan 28 A,
164 40 Kista,
Sweden
4655 Great America Parkway
Santa Clara, CA 95054
USA
Pricing Page

Pricing Page

Learn more about ZupportDesk pricing Learn more about Avaya Aura Call Center Elite pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Contact No.

Contact No.

+1-888-415-0963 1-866-GO-AVAYA
Popular Clients

Popular Clients

Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
Languages

Languages

English English
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Avaya Aura Call Center Elite and Zupportdesk against one another. Although specific tools, cost and customer reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by each product. Very often a less dominant app may turn out to be a great choice that was a winner of many B2B awards such as our Experts’ Choice Award which proves that in spite of limited market popularity it’s a significant rival to the software that rule the market.