Compare Olark vs. Avaya Aura Call Center Elite

Finding the most effective Customer Support Software for your business is essential to increasing your company’s effectiveness. In our platform, it is simple to review various solutions to see which one is the appropriate software for your requirements. Here you can match Avaya Aura Call Center Elite vs. Olark and check out their overall scores (7.1 vs. 8.7, respectively) and user satisfaction rating (100% vs. 98%, respectively). It's also possible to analyze the specifics of costs, terms and conditions, plans, functions, tools, and more, and decide which software offers more benefits for your business. In general, select the software that allows you to change the features and pricing to complement your sales growth or lack of it. We are aware that not all companies have enough time to test a large number of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Essentials, Zendesk.



Avaya Aura Call Center Elite


Olark screenshot Avaya Aura Call Center Elite screenshot
Pricing Details

Our Score

Our Score

8.7 ?

Our Score

7.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?




by quote

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Quote-based
Complete Review

Complete Review

General Info

General Info

Olark is a popular chat support platform used by hundreds of businesses.
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Quick Links
Contact Email

Contact Email

Contact Phone

Contact Phone 1-866-GO-AVAYA
Available Plans

Available Plans

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.


  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator


  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators


  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature


  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.



Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment

No information available.

Devices Supported

Devices Supported

Windows Mobile
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Languages Supported

Languages Supported

English, China, Germany, India, Japan English
Prominent Customers

Prominent Customers

Nosh Detox, CoPromote, Man Crates, Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
Company's Address

Company's Address

76 South Park St.
San Francisco, CA 94107
4655 Great America Parkway
Santa Clara, CA 95054
Available Support

Available Support

Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about Olark pricing Learn more about Avaya Aura Call Center Elite pricing
List of Features

List of Features


  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

Avaya Aura Call Center Elite FEATURES

  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting
Product Comparisons

Product Comparisons

Compare with Salesforce LiveMessage
Compare with
Compare with Grasshopper
Compare with Viber
Compare with GrexIt
Compare with ContactWorld
Compare with Collect.Chat
Compare with LiveHelpNow
Compare with PhaseWare Tracker
Compare with Aircall
Compare with getReply
Compare with Beevolve
Compare with Helprace
Compare with Panopta
Compare with KANA Express
Compare with Get Satisfaction
Compare with Engage
Compare with SafeSoft Solutions
Compare with GoToAssist
Compare with WhatUsersDo
Popular Alternatives

Popular Alternatives



Page last modified

It may not always be enough to simply compare Avaya Aura Call Center Elite and Olark with one another. While reliable tools, cost and user reviews are all crucial and should be included when making a final decision, you should also pay attention to the recognition and awards merited by each service. Very often a less known app may turn out to be an excellent choice that was a winner of many industry awards such as our Exceptional Customer Support Award which shows that regardless of limited market presence it’s a worthy rival to the services that dominate the market.