Compare Inforobo vs. Avaya Aura Call Center Elite

It’s easy to our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, Avaya Aura Call Center Elite received 7.1 points, while Inforobo earned 8.0 points. At the same time, for user satisfaction, Avaya Aura Call Center Elite scored 100%, while Inforobo scored N/A%. Information regarding their unique elements, tools, supported platforms, customer support, plus more are provided below to help you get a more versatile comparison. Don’t forget to purchase only the functions your business requires so you don’t waste cash for features which are redundant. As of now, the most popular solutions in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
Compare

Inforobo

VS

Avaya Aura Call Center Elite

VS

Inforobo screenshot Avaya Aura Call Center Elite screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

100% ?

Price

Price

$9

by quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Full Review

Full Review

General Description

General Description

Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Easy Links
Available Integrations

Available Integrations

Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

No information available.

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Popular Customers

Popular Customers

Warwick Academy, McKinsey & Company, Stoke by Nayland Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
Support Types

Support Types

Phone Live Support
Training
Phone
Ticket
Contact No.

Contact No.

+91-992-568-5229 1-866-GO-AVAYA
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about Inforobo pricing Learn more about Avaya Aura Call Center Elite pricing
Contact Email

Contact Email

Languages

Languages

English English
Pricing Info

Pricing Info

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

List of Features

List of Features

Inforobo FEATURES

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting
Vendor's Address

Vendor's Address

Nava Vadaj, Ahmedabad - 380013
India
4655 Great America Parkway
Santa Clara, CA 95054
USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to cater to all the requirements of a company. Even though key features of Avaya Aura Call Center Elite and Inforobo are important you should also carefully examine the integrations offered by every product. In many cases you will already be working with various kinds of B2B software in your company and it’s definitely more beneficial to opt for software that integrate well with one another. That way you will be able to guarantee a smooth exchange of data between your teams and services, which can significantly reduce time spent on migrating between one software and the other.