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Compare Avatar Dialler vs Pulseway

What is better Avatar Dialler or Pulseway? Finding the best Customer Support Software for your firm is key to increasing your company’s effectiveness. In our platform, it's easy to evaluate various solutions to see which one is the most suitable software for your needs. Here you can match Avatar Dialler vs. Pulseway and look at their overall scores (8.0 vs. 8.2, respectively) and user satisfaction rating (100% vs. 100%, respectively).

You can even analyze the details of pricing, terms and conditions, plans, features, tools, and more, and find out which software offers more benefits for your business. In practice, choose the software that allows you to change the features and pricing to address your company growth or lack of it.

Right now, the top services in our Call Center Software category are: RingCentral Contact Center, Zendesk, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Web Screen
  • Script Display
  • Auto-Dial Campaign
  • Easy Transfer of Calls
  • Multiple Campaigns
  • Custom Web Page
  • Start Campaign with IVR
  • Broadcast with Pre-Recorded Message
  • Music On-Hold
  • Drop Call To Voicemail
  • Local Caller ID
  • ACD Queues
  • Inbound and Outbound Calls
  • Control Over Recording
  • Control Over Dialing
  • Schedule To Callback
  • Call Duration
  • Call Disposition
  • Unlimited Alternative Numbers
  • Login From Anywhere
  • Customizable information of calls
  • AMD Calls
  • DNC Activations
  • Third Party Conferencing
  • Queue Prioritization
  • Time ZOne restritioon
  • Multiple Lead List
  • Real Time Reports
  • Agent Restriction
  • Agent Conversation
  • Pause Code
  • Select Call from Queue
  • Time-Clock Application
  • Web-Based Administration
  • Change Agent Queue
  • Agent Status Bar
  • Agent Web Screen
  • Internal Chat
  • Admin Web in multiple languages
  • Internet Chat
  • Agent Web in Multilingual Languages

Pricing Info

Avatar Dialler’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, or submit a demo request to examine the features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Smartchoice, LinkPro Business Solutions

Integrations

Avatar Dialler integrates with the following business systems and applications:

  • 3cx
  • Eyebeam
  • Zoiper
  • X-lite
  • Zendesk
  • Salesforce
  • Teamsupport
  • Insightly
  • Pipedrive
  • Vtiger
  • Zoho
  • LessAnnoyingCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AvatarDialler is a call centre automated dialler technology that’s faster and smarter than any other dialer.

Company Email

Contact No.

Company's Address

83 Ducie St
M1 2JQ Manchester
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $1.32

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

 

  • Real-time remote monitoring and management
  • Top Security Encryption
  • Active Directory
  • Remote Desktop
  • Application Monitoring
  • Collaborative Environment
  • Complete Visibility Under One Console
  • Windows WSUS Patch Management
  • Exchange
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • Browse Notification History
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • Customize Email Notifications
  • Complete Command Traceability
  • Slack Integration

Pricing Info

Pulseway offers a free and paid plan with three options on payment terms – monthly, yearly, or multi-year. Here are the details:

Free

  • Monitor 2 Systems
  • 1 User Account
  • Active Directory
  • Amazon
  • Azure
  • Automation
  • Dashboard
  • Exchange
  • Hyper-V
  • Internet Information Services
  • OS Patch Management
  • Reports
  • SCOM
  • Screen Viewer
  • SNMP
  • SQL Server
  • Terminal/Powershell
  • User Chat
  • User Support Requests
  • VMware
  • Web Access
  • Windows Server Backup
  • WSUS Patch Management
  • XenServer

Team

  • SaaS
    • $1.16/workstation/month billed on a 3-year plan
    • $1.32/workstation/month billed annually
    • $1.55/workstation month-to-month
  • On-Premise
    • $2.95/server/month billed on a 3-year plan
    • $3.35/server/month billed annually
    • $3.95/server month-to-month
  • All features of the Free plan
  • Unlimited Notifications
  • Unlimited User Accounts
  • Audit
  • Concurrent RD Sessions
  • Customized Email Notifications
  • Dedicated Server Instance
  • Multi-Account Management
  • Notifications Archive
  • On-Premise Option
  • Remote Desktop Control
  • White Labelling

Add-ons for Team Plan

  • Pulseway PSA$25/user/month
  • Webroot Antivirus$1/month (Endpoint Protection or DNS Protection)
  • Kaspersky Antivirus$1/workstation/month or $2/server/month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CareTech Solutions, Reflex Distribution, Smartcall

Integrations

Pulseway integrates with the following business systems and applications:

  • Amazon
  • Azure
  • Amazon
  • Autotask
  • PagerDuty
  • Slack
  • Zendesk
  • ESET
  • ShadowProtect
  • StorageCraft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.

Company Email

support@pulseway.com

Contact No.

Company's Address

Mayor Street Lower,
Dublin, Ireland

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

Product Comparisons

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In case you are still having second thoughts about which product will be best in your case it might be a sound idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular each software is and how wide is its online presence.For example, if you check Avatar Dialler LinkedIn profile you’ll see that they are followed by 42 people. In case of Pulseway the amount of followers on their LinkedIn page is 0.

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