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Compare Avatar Dialler vs LiveOps

What is better Avatar Dialler or LiveOps? Purchasing the appropriate Customer Support Software product is as straightforward as comparing the strong and poor features and terms offered by Avatar Dialler and LiveOps. Here you can also match their general scores: 8.0 for Avatar Dialler vs. 7.1 for LiveOps. Or you can look at their general user satisfaction rating, 100% for Avatar Dialler vs. 99% for LiveOps.

We suggest that you take some time to analyze their unique features and determine which one is the better alternative for your business. What’s more don’t forget to factor in your company’s or industry’s special circumstances, for example, a multilingual solution for a global company or a mobile app to help you work away from your office.

People who are pressed for time or want a Call Center Software recommendation from our experts might want to take a look at these top choices for the current year: Freshcaller, Zendesk, RingCentral Contact Center.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Web Screen
  • Script Display
  • Auto-Dial Campaign
  • Easy Transfer of Calls
  • Multiple Campaigns
  • Custom Web Page
  • Start Campaign with IVR
  • Broadcast with Pre-Recorded Message
  • Music On-Hold
  • Drop Call To Voicemail
  • Local Caller ID
  • ACD Queues
  • Inbound and Outbound Calls
  • Control Over Recording
  • Control Over Dialing
  • Schedule To Callback
  • Call Duration
  • Call Disposition
  • Unlimited Alternative Numbers
  • Login From Anywhere
  • Customizable information of calls
  • AMD Calls
  • DNC Activations
  • Third Party Conferencing
  • Queue Prioritization
  • Time ZOne restritioon
  • Multiple Lead List
  • Real Time Reports
  • Agent Restriction
  • Agent Conversation
  • Pause Code
  • Select Call from Queue
  • Time-Clock Application
  • Web-Based Administration
  • Change Agent Queue
  • Agent Status Bar
  • Agent Web Screen
  • Internal Chat
  • Admin Web in multiple languages
  • Internet Chat
  • Agent Web in Multilingual Languages

Pricing Info

Avatar Dialler’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, or submit a demo request to examine the features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Smartchoice, LinkPro Business Solutions

Integrations

Avatar Dialler integrates with the following business systems and applications:

  • 3cx
  • Eyebeam
  • Zoiper
  • X-lite
  • Zendesk
  • Salesforce
  • Teamsupport
  • Insightly
  • Pipedrive
  • Vtiger
  • Zoho
  • LessAnnoyingCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AvatarDialler is a call centre automated dialler technology that’s faster and smarter than any other dialer.

Company Email

Contact No.

Company's Address

83 Ducie St
M1 2JQ Manchester
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $190

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries

Pricing Info

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut

Integrations

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.

Company Email

csc@liveops.com

Contact No.

Company's Address

555 Twin Dolphin Dr, Redwood City, CA 94065, USA

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

Product Comparisons

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If you continue having doubts about which service will perform best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a sign of how popular every product is and how large is its online presence. For example, in case of Facebook Avatar Dialler has 0 likes on their official profile while LiveOps profile is liked by 4077 users.

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