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Compare Avatar Dialler vs getReply

What is better Avatar Dialler or getReply? Getting the ideal Customer Support Software product is all about cross-checking different solutions and identifying the top program for your specific needs. Our proprietary system will give you an instant look at the general rating of Avatar Dialler and getReply. For all round quality and performance, Avatar Dialler scored 8.0, while getReply scored 6.0. On the other hand, for user satisfaction, Avatar Dialler earned 100%, while getReply earned 100%.

Below you can also check their functionalities, terms, plans, etc. to see which software will be more appropriate for your situation. An important aspect to check is if the software lets you to enable and disable restrictions on different types of users to limit the exposure of any confidential business data.

Right now, the leading services in our Call Center Software category are: RingCentral Contact Center, Zendesk, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Web Screen
  • Script Display
  • Auto-Dial Campaign
  • Easy Transfer of Calls
  • Multiple Campaigns
  • Custom Web Page
  • Start Campaign with IVR
  • Broadcast with Pre-Recorded Message
  • Music On-Hold
  • Drop Call To Voicemail
  • Local Caller ID
  • ACD Queues
  • Inbound and Outbound Calls
  • Control Over Recording
  • Control Over Dialing
  • Schedule To Callback
  • Call Duration
  • Call Disposition
  • Unlimited Alternative Numbers
  • Login From Anywhere
  • Customizable information of calls
  • AMD Calls
  • DNC Activations
  • Third Party Conferencing
  • Queue Prioritization
  • Time ZOne restritioon
  • Multiple Lead List
  • Real Time Reports
  • Agent Restriction
  • Agent Conversation
  • Pause Code
  • Select Call from Queue
  • Time-Clock Application
  • Web-Based Administration
  • Change Agent Queue
  • Agent Status Bar
  • Agent Web Screen
  • Internal Chat
  • Admin Web in multiple languages
  • Internet Chat
  • Agent Web in Multilingual Languages

Pricing Info

Avatar Dialler’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, or submit a demo request to examine the features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Smartchoice, LinkPro Business Solutions

Integrations

Avatar Dialler integrates with the following business systems and applications:

  • 3cx
  • Eyebeam
  • Zoiper
  • X-lite
  • Zendesk
  • Salesforce
  • Teamsupport
  • Insightly
  • Pipedrive
  • Vtiger
  • Zoho
  • LessAnnoyingCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AvatarDialler is a call centre automated dialler technology that’s faster and smarter than any other dialer.

Company Email

Contact No.

Company's Address

83 Ducie St
M1 2JQ Manchester
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 6.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $3

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents

Pricing Info

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.

Company Email

support@getreply.com

Contact No.

Company's Address

616 Corporate Way
STE2 4000
Valley Cottage, NY 10989
USA

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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No Customer Support Software will be able to cater to all the needs of a business. While main features of Avatar Dialler and getReply are important you should also thoroughly examine the integrations supported by each product. Quote frequently your team will already be using other types of B2B software in your company and it’s definitely better to go with software that integrate well with each other. If you do that you will be able to be certain of a reliable exchange of information between your teams and services, which can significantly reduce time wasted on migrating between one service and the next.

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