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Compare Atera vs Wix Answers

What is better Atera or Wix Answers? Examining products to find the best Customer Support Software does not always have to be difficult. On our review platform, we enable you to match Atera and Wix Answers and right away analyze their unique elements. We allow you to examine their uniqe benefits, supported devices, support service, prices, terms, plus more.

You can even compare their overall score (9.0 for Atera vs. 8.7 for Wix Answers) and overall customer satisfaction level (100% for Atera vs. 100% for Wix Answers). Devote time to assess your top alternatives and determine which one is right for your company. You should also assess the vendor’s business viability; can they be relied upon and will they still be on the market in the future?

We did our best to prepare reviews of all popular IT Service Management Software products available out there, but among all the ones we reviewed these three caught our special attention: Samanage, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
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SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Help Center
  • Knowledge Base
  • Ticketing System
  • Call Center
  • Call Lines Setup
  • Widget
  • Supported Languages
  • Time Zone Setting Up
  • Team Members Setting
  • Repost and Insights
  • Customization Settings
  • Customer Callback Request
  • Custom Fields
  • FAQ Sections

Pricing Info

Wix Answers is a free help desk software offered by Wix when you use its website builder software. This gives you a help desk system, ticketing system, call center, knowledge base, and reports and insights.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fiverr, Wonderbly, Yotpo

Integrations

Wix Answers works seamlessly with Wix and its integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Free, all-in-one help desk software solution that provides you with the tools you need for customer and business support.

Company Email

support@wix.com

Contact No.

Company's Address

Nemal
Tel Aviv St. 40
Israel

You don’t want just a wide range of features and scalable pricing from a well-known Customer Support Software. Almost as crucial as main features is a quality customer support. You want to make sure that in a situation where you have any questions about Atera or Wix Answers, or you run into a problem, or perhaps you’ll need to request a specific change or functionality useful to your business you can rely on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can profit from personal training or at least an FAQ you can use.

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