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Compare Atera vs Vocalcom Cloud Contact Center

What is better Atera or Vocalcom Cloud Contact Center? With different functions, pricing, details, and more to check, choosing the right Customer Support Software for your organization is hard. Nevertheless making use of our system, it's easy to match the features of Atera and Vocalcom Cloud Contact Center including their general score, respectively as: 9.0 and 8.4 for overall score and 100% and 99% for user satisfaction.

You can also compare them feature by feature and see which program is a better fit for your company. Remember to use a trial version first prior to opting in for a plan to get a firsthand experience how the solution works in practical situations.

At the moment, the leading products in our IT Service Management Software category are: LiveAgent, Zendesk, Freshservice.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from €65

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

Pricing Info

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyundai, McDonald's, Orange, GazMetro

Integrations

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.

Company Email

Contact No.

Company's Address

25 rue Balzac,
75008 Paris,
France

Almost as crucial as useful features and client support quality are pricing packages offered by Atera and Vocalcom Cloud Contact Center. While price should not be a deciding aspect it’s surely a key thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and painlessly scaled up every time your company expands. Make sure you don’t select plans that include advanced functionalities that you won’t find useful and always make an effort to contact with the vendor directly because enterprises can often count on discounts. You should also check out a free trial or demo of every app to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to spend any money and gives you a practical overview of what it’s like to work with Atera and Vocalcom Cloud Contact Center.

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