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Compare Atera vs SysTools EDB to PST Converter

What is better Atera or SysTools EDB to PST Converter? Buying the perfect IT Management Software product is all about evaluating numerous solutions and determining the top application for your specific needs. Our unique algorythm provides you with a fast look at the general rating of Atera and SysTools EDB to PST Converter. For overall quality and performance, Atera scored 9.0, while SysTools EDB to PST Converter scored 8.0. On the other hand, for user satisfaction, Atera earned 100%, while SysTools EDB to PST Converter earned 100%.

Below it's also possible to check their characteristics, terms, plans, etc. to see which software will be more suitable for your situation. One critical feature to check is whether the app allows you to enable/disable permissions on different types of users to limit the exposure of any sensitive business data.

At the moment, the most significant solutions in our IT Service Management Software category are: Freshservice, Samanage, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Convert Exchange EDB to PST
  • Save All EDB Mailbox Items into PST
  • Split Converted PST File by Size
  • Convert Password Protected EDB
  • Export Selective Items into PST
  • Scanning Modes For EDB Files
  • Ignore System Folder

Pricing Info

Personal Plan

  • Full version – $299
  • Bundle Offer – $399 including EDB to PST Converter + (OST + Outlook) Recovery

Corporate Plan

  • Full version – $399
  • Bundle Offer – $499 including EDB to PST Converter + (OST + Outlook) Recovery

Technician Plan

  • Full version – $499
  • Bundle Offer – $549 including EDB to PST Converter + (OST + Outlook) Recovery

Enterprise

  • Full version – $1,500
  • Bundle Offer – $1,999 including EDB to PST Converter + (OST + Outlook) Recovery

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The SysTools EDB to PST Converter is designed to help system administrators retrieve Exchange Server EDB mailboxes and store them in PST file format.

Company Email

support@systoolsgroup.com

Contact No.

Company's Address

2105 Murray Holladay Road,
Suite 3,
Holladay, Utah - 84117,
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

All the data, information and statistics that we offered in this comparison were taken from official company websites, promotional content available online, real-life experience from real clients as well as our own everyday use of every product by a professional reviewer. We do our best to comprehensively test each product, therefore we not only examine it on our own, but we also match our findings with views of other members from the B2B community.

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