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Compare Atera vs SurveyExpression

What is better Atera or SurveyExpression? To successfully find the most useful and productive Customer Support Software for your company, you need to compare products available on the market. For instance, here you can match Atera’s overall score of 9.0 against SurveyExpression’s score of 7.4. You can also evaluate their general user satisfaction: Atera (100%) vs. SurveyExpression (N/A%).

What’s more, you can review their strengths and weaknesses feature by feature, including their contract conditions and prices. By comparing products you are sure that you pick the best software for your situation. It’s clear you have to know your unique needs to realize which solution addresses those needs.

Our team put a lot of effort to review all popular IT Service Management Software services available on the market, but among all the ones we reviewed these three caught our special attention: Freshservice, Zendesk, LiveAgent.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $300

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited surveys
  • Unlimited questions
  • Easy-to-use survey editor
  • Professional reports
  • Ad-free surveys
  • Print reports to PDF
  • Survey library
  • Survey folders
  • Hidden fields
  • Advanced question types
  • 200 responses/survey
  • Data export
  • Page skip logic
  • Email notifications
  • Customizable look and feel

Pricing Info

SurveyExpression offers three accounts:

Free Account

  • 200 responses/survey
  • Ad-free surveys
  • Advanced question types
  • Easy-to-use survey editor
  • Hidden fields
  • Print reports to PDF
  • Professional reports
  • Single user account
  • Survey folders
  • Survey library
  • Unlimited questions
  • Unlimited surveys

Corporate Account ($300/year)

  • All features of free account +
  • 50,000 email invitations/month
  • Cross-tab reports
  • Customizable look and feel
  • Data export
  • Email notifications
  • Multi-users (maximum 100)
  • Page skip logic
  • Priority email and phone support
  • Remove all our branding from survey page
  • Report filtering
  • Report sharing

Dedicated Account ($2,400/year)

  • All features of corporate account +
  • 100,000 email invitations/month
  • Custom domain
  • Dedicated account manager
  • White label

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SurveyExpression helps users design smart and beautiful online surveys using its web interface. Advanced features are just a click away.

Company Email

office@surveyexpression.com

Contact No.

Company's Address

Bd. Decebal, Nr. 25-29, Olympia Tower, Etaj 10, Sector 3, Bucharest, Romania, postal code 030964

It may not always be enough to just compare Atera and SurveyExpression with each other. Even though useful functionalities, cost and customer comments are all crucial and should be considered when making a final decision, you should also check out the recognition and awards won by each product. Very often a less dominant app may turn out to be an excellent choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that regardless of smaller market presence it’s a significant contender to the software that dominate the market.

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