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Compare Atera vs Richpanel

What is better Atera or Richpanel? When comparing Atera and Richpanel, it is possible to see which Customer Support Software product is the more effective alternative. This means that your business can select the most productive and useful program. You can check the specifics, like available tools, prices, plans offered by each vendor, offer conditions, and more

We also let you check their all round scores to know which one looks to be more suitable. Atera has 9.0 points for overall quality and 100% rating for user satisfaction; while Richpanel has 8.0 points for overall quality and N/A% for user satisfaction. Likewise, you can also find out which vendor is more credible by sending an email inquiry to the two companies and check which company replies sooner.

In case you you need to quickly decide on the optimal IT Service Management Software according to our review team we advise you try out one of these solutions: Freshservice, Zendesk, LiveAgent.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $150

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Single Customer View
  • Customer Timeline and Live View
  • Detailed Customer Profile
  • Create and Sync Personas
  • Single Sign-On
  • GDPR Compliant
  • Help Desk Center
  • Embedded Live Chat
  • iOS and Android SDK
  • Custom Messenger
  • Agent Screen
  • Multiple Ticket Channels
  • Powerful Collaboration Tools
  • Dynamic customer segments

Pricing Info

$150 per month

 

Includes:

2000 conversations/month

Unlimited agents

Livechat

Smart bots

 

Additional conversations @ $7.5/100 additional conversations per month

 

Note:

A conversation can be an email or a chat thread with a customer. Usage only includes conversations that were responded to via Richpanel.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Omega3 Innovations

Integrations

Richpanel integrates with the following business systems and applications:

  • Magento
  • Shopify
  • Woocommerce
  • Hubspot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

World's first self-service Customer Data Platform that helps businesses to connect disparate data sources using our extensive library of connectors.

Company Email

talk@richpanel.com

Contact No.

Company's Address

Richpanel
1885 Cabana Dr
San Jose, CA 95125
USA

In case you continue having second thoughts about which solution will perform best for your company it might be a sensible idea to analyze each service’s social metrics. These metrics are usually a sign of how popular each app is and how wide is its online presence.For example, if you look at Atera LinkedIn account you’ll see that they are followed by 981 people. In case of Richpanel the amount of followers on their LinkedIn page is 13.

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