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Compare Atera vs Pluck

What is better Atera or Pluck? When scouting for the right Customer Support Software for your business our recommendation is that you evaluate the functions, pricing, along with other important information concerning the product and vendor. Here, you can examine the parallels and discrepancies between Atera (overall score at 9.0 and user satisfaction at 100%) and Pluck (overall score at 7.5 and user satisfaction at 93%).

You may also examine their unique details, for example features, plans, rates, terms and conditions, etc. What is more, analyze the terms closely for information on extra charges, like, setup cost, separate helpdesk support, upgrade fees, disk space fees, and other similar charges.

We did our best to prepare reviews of all popular IT Service Management Software services available on the market, but among them these three deserved our special attention: LiveAgent, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
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SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Community management
  • Create groups
  • Customizable feedback
  • Customizable search
  • Forums
  • Galleries
  • Gamification
  • Integration and customization
  • Localization controls
  • Mobile-ready
  • Narratives
  • Oversight and insights tools
  • Ratings and reviews management
  • Social connectivity

Pricing Info

To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nestle, Mattel, L'Oreal, Walgreens

Integrations

Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pluck provides a collection of community apps for the management of online reviews and ratings.

Company Email

support@pluck.com

Contact No.

Company's Address

Austin, TX

In case you are still having doubts about which app will work best for your business it may be a good idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every product is and how extensive is its online presence. For instance Atera Twitter account has currently 570 followers. At the same time Pluck Twitter is followed by 2874 users.

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