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Compare Atera vs Knowmax

What is better Atera or Knowmax? There is a wide range of Customer Support Software products out there these days. The best way to find out which one fits your needs best is to evaluate them side by side. As an example, here you can review Atera and Knowmax for their overall score (9.0 vs. 8.0, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

Additionally, you can review their features and pricing conditions as well as other useful details below. When matching products make sure to examine their similar advantages and mark their disparities to get a clearer picture of both deals. What is more remember to evaluate secondary issues including security, backup, ease-of-use, and customer support.

People who are pressed for time or could use a IT Service Management Software suggestion from our experts may want to examine these top choices for the current year: Freshservice, LiveAgent, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Content Management
  • Decision Trees
  • Picture Guides
  • Smart Bots
  • Augmented Reality

Pricing Info

Contact Knowmax for information on basic and enterprise pricing options.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Samsung, Airtel, Vodafone

Integrations

Knowmax integrates with a number of CRMs

Zendesk

Freshdesk

Salesforce

and other third-party systems.

Get in touch with the vendor for information. knowmax.ai

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Knowmax by Kochartech is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management.

Company Email

sales@knowmax.ai

Contact No.

Company's Address

Kochar Infotech Limited
76-B, Udyog Vihar, Phase-4
Gurgaon -122001
India

Almost as crucial as useful features and user support quality are pricing plans made available by Atera and Knowmax. Even though pricing should not be a deciding factor it’s definitely a key thing to think about. You should look for a flexible pricing plan that can be adjusted to your team size and painlessly scaled up if your company expands. Make sure you don’t pick plans that have additional functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can usually count on discounts. You should also check out a free trial or demo of every service to spend at least some time using it. It’s a useful experience that doesn’t need you to spend any money and offers a solid overview of what it’s like to work with Atera and Knowmax.

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