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Compare Atera vs HappyFox

What is better Atera or HappyFox? If you wish for a reliable Customer Support Software product for your business you need to take time to evaluate various alternatives. It doesn’t have to be challenging, and can be as simple as matching their traits in a table like the one below. You will also get a good idea how each product operates. As an example, on this page you can find Atera’s overall score of 9.0 and compare it against HappyFox’s score of 8.8; or Atera’s user satisfaction level at 100% versus HappyFox’s 94% satisfaction score.

The assessment will help you spot the strengths and weaknesses of each application, and make up your mind on which one suits you requirements better. Beyond the robust features, the software that’s simple to grasp and use is always the better choice.

If you need to quickly decide on the best IT Service Management Software according to our experts we advise you try out the following solutions: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Conversion Into Tickets
  • Ticket Merging
  • Ticket Escalation
  • Group contacts
  • In-depth reporting
  • Over 35 languages supported
  • Personalize queue
  • Smart rules for automation
  • Social media integration with Facebook
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

Pricing Info

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC

Integrations

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly.

Company Email

support@happyfox.com

Contact No.

Company's Address

24, Executive Park, Suite 230, Irvine CA 92614, United States

Both Atera and HappyFox were tested by a team of independent SaaS experts who conducted a detailed examination of all important aspects of every product. Their ultimate score was calculated using our unique SmartScore system which gives a separate partial score to every component such as: main functionalities, client support, mobile support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only thing crucial to a company so we make sure we pay attention to all facets of a app before giving it a final rating.

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