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Compare Atera vs GrexIt

What is better Atera or GrexIt? The best Customer Support Software is a product that can address your company’s specific needs. It is possible to find which option is best suited for your company if you examine a wider range of products before you decide which one is the best.

For instance, Atera and GrexIt are scored at 9.0 and 7.4, respectively, for total quality and performance. Similarly, Atera and GrexIt have a user satisfaction rating of 100% and 97%, respectively, which reveals the general satisfaction they get from customers. Better yet, get in touch with a current customer of the software and solicit their feedback regarding the software in question.

We realize that not all businesses have enough time to test dozens of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the IT Service Management Software category are: Samanage, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
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SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Assign tasks by adding labels to emails
  • Easily filter your inbox to see who is doing what
  • New task notifications in email
  • Shared email archive
  • Shared Gmail labels
  • Shared notes in Gmail
  • Tight Gmail and Google Apps integration

Pricing Info

GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.

Free

  • 3 users
  • 3 shared labels
  • 10 shared notes/day
  • Share up to 50 emails/day

Starter: $5/user/month

  • Minimum 5 users
  • 50 shared labels
  • 100 shared notes/day
  • Share up to 1000 emails/day

Plus: $9/user/month

  • Minimum 5 users
  • 200 shared labels
  • 250 shared notes/day
  • Share up to 3000 emails/day

Enterprise: $12/user/month

  • Minimum 25 users
  • 500 shared labels
  • 1000 shared notes/day
  • Share up to 10,000 emails/day

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Brandeis University, Ronin Corporation, Pinterest

Integrations

  • Tight Google Apps and Gmail integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.

Company Email

support@grexit.com

Contact No.

Company's Address

GrexIt Inc., Stanford Financial Square, 2600 El Camino Real, Suite 403, Palo Alto, CA 94306 - USA

If you continue having second thoughts about which software will be best for your company it might be a sound idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular a given product is and how wide is its online presence. For example Atera Twitter profile has currently 570 followers. At the same time GrexIt Twitter is followed by 533 people.

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