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Compare Atera vs CallTrackingMetrics

What is better Atera or CallTrackingMetrics? Getting the best Customer Support Software product is all about assessing different solutions and figuring out the top program for your specific needs. Our unique process provides you with a brief look at the general rating of Atera and CallTrackingMetrics. For all round quality and performance, Atera scored 9.0, while CallTrackingMetrics scored 8.3. On the other hand, for user satisfaction, Atera earned 100%, while CallTrackingMetrics earned N/A%.

Below it's also possible to check their functions, terms, plans, etc. to find out which application will be more appropriate for your needs. An important aspect to check is whether the app can toggle on/off restrictions on various types of users to secure any critical company data.

We are aware that not all businesses have enough time to scrutinize a large number of various products, so we created a list of suggestions that you may find useful. Our top selections for the IT Service Management Software category are: LiveAgent, Zendesk, Freshservice.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19.50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Conversation Analytics
  • Keyword Spotting
  • Marketing Call Tracking
  • Geo Contact
  • Call Management
  • Smart Routing
  • Call Center
  • Call Security

Pricing Info

CallTrackingMetrics Essentials Plan

  • Basic Call Tracking For Businesses
  • $19.50 Per Month – Monthly Subscription Fee
  • $ 2.50 Per Month – Local Numbers
  • $ 4.50 Per Month – Toll Free Numbers
  • $ 0.045 Per Minute – Local Inbound
  • $ 0.065 Per Minute – Toll Free Inbound
  • $ 0.050 Per Minute – Outbound Calls
  • $ 0.018 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Live Listen – $ 0.01
  • Call Insights Premium Caller ID – $ 0.20
  • Spam Detective – $ 0.02
  • Transcriptions With Keyword Spotting – $ 0.08
  • Call Encryption – $ 0.01
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications

CallTrackingMetrics Advanced Plan

  • Call Center and Agency Features
  • $ 99.00 Per Month – Monthly Subscription Fee
  • $ 1.50 Per Month – Local Numbers
  • $ 2.25 Per Month – Toll Free Numbers
  • $ 0.035 Per Minute – Local Inbound
  • $ 0.050 Per Minute – Toll Free Inbound
  • $ 0.029 Per Minute – Outbound Calls
  • $ 0.013 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – $ 0.00
  • Call Insights Premium Caller ID – $ 0.12
  • Spam Detective – $ 0.01
  • Transcriptions With Keyword Spotting – $ 0.05
  • Call Encryption – $ 0.005
  • Agency White Labeling – $99 one time setup and $49 Per Month
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

CallTrackingMetrics Elite Plan

  • Customized For High Volume Customers
  • Contact CTM Sales For Pricing Details
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – customized
  • Call Insights Premium Caller ID – customized
  • Spam Detective – customized
  • Transcriptions With Keyword Spotting – customized
  • Call Encryption – customized
  • Agency White Labeling – customized
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ACADIA Healthcare, SearchKings, Morgan&Morgan

Integrations

CallTrackingMetrics supports the following integrations:

  • Google Analytics
  • Google AdWords
  • WordPress
  • Zapier
  • Kissmetrics
  • Optimizely
  • HubSpot
  • Salesforce
  • Stripe
  • CAKE
  • Marin
  • Marketo
  • Kenshoo
  • Unbounce
  • Bizible
  • Maxymise
  • Aquisio

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.

Company Email

info@calltrackingmetrics.com

Contact No.

Company's Address

877 Baltimore Annapolis Blvd.
Suite 207
Severna Park, MD 21146

When you select a solution that you are sure will be an actual asset for your team you shouldn’t only pay attention to what reviewers have to say about it. Very often individual experience with the solution will vary, depending on specific preferences and needs. That’s why in our reviews we also offer our User Satisfaction Rating for each software to give you an immediate impression of how real users of Atera and CallTrackingMetrics estimate their experience with the solution. Our system is built around complex analysis of product appearances on other websites, social media and blogs, so you are going to get a complete and credible overview of what other clients think about every software. In this example Atera has a total satisfaction rating at 100% while for CallTrackingMetrics N/A% of people express they had a positive experience with it.

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