Compare Astute Solutions vs. Freshservice

We are here to simplify the process of comparing CRM Software products for you. For example, on this page you can examine the overall performance of Astute Solutions (7.6) and contrast it with the overall performance of Freshservice (9.4). You may also match their overall user satisfaction rating: Astute Solutions (95%) vs. Freshservice (97%). Furthermore, research their functions carefully to find out which product can better deal with your company’s needs. In general, any business solution has to let you to immediately see the big picture, at the same time offering you easy access to the details. In case you you would like to quickly locate the optimal CRM Software according to our experts we suggest you examine the following solutions: HubSpot CRM, Freshsales, Freshdesk.

Astute Solutions




Astute Solutions screenshot Freshservice screenshot
Pricing Page


Our Score

7.6 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

95% ?

Client Satisfaction

97% ?



by quote


Price Scheme

Price Scheme

Quote-based Free | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Astute Solutions builds the world’s smartest consumer engagement software whose specialties are award-winning CRM and knowledge management.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

Astute Solutions FEATURES

  • Artificial Narrow Intelligence
  • Natural Language Processing
  • Deep Learning
  • Omni-Channel Engagement
  • Agent Guidance
  • Contextual Information
  • Unified Customer View
  • Actionable Insights

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Cost Details

Cost Details

Astute Solutions pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Number

Phone Number

+1 (877) 769 3750 +1-866-832 3090
Company's Address

Company's Address

2400 Corporate Exchange Drive
Columbus, OH 43231
United States
311 California St.
San Francisco, CA, 94104
Pricing Page

Pricing Page

Learn more about Astute Solutions pricing Learn more about Freshservice pricing
Popular Clients

Popular Clients

British Airways, Michelin, McDonald's American National Bank, Battery Giant, Rubik
Email Address

Email Address


English English
OS Supported

OS Supported



No information available.

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
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Popular Alternatives

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The software analyzed on this page are merely a small part of our complete CRM Software category and you should keep in mind that there could be more desirable solutions available. If you would like to make sure you make the optimal decision for your company we strongly suggest that you test more products first. It may also be a good idea to consult our top 10 CRM Software ranking to learn which services are at the moment the highest-ranking ones and dominate the market.