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Compare Asset Track vs SysAid

What is better Asset Track or SysAid? There is a wide range of IT Asset Management Software products in the market today. The best way to find out which service fits your needs best is to check them side by side. As an example, here you can examine Asset Track and SysAid for their overall score (8.6 vs. 9.0, respectively) or their user satisfaction rating (95% vs. 98%, respectively).

You can even examine their individual modules and pricing conditions along with other valuable facts below. When matching products make sure to check their corresponding advantages and mark their distinctive elements to obtain a clearer picture of both deals. What is more bear in mind to evaluate non-core issues including security, backup, usability, and helpdesk support.

Users who don't have much time or need a IT Asset Management Software recommendation from our team may want to examine these top choices for this year: Salesforce Service Cloud, ServiceNow Asset Management, Infor EAM.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $1,500

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Fixed Asset Audit (Physical Count)
  • Location Tracking
  • Asset Tag and Inventory Label Printing
  • Depreciation Calculation
  • Tools and Equipment Lending
  • Maintenance Record Management
  • Run on Windows Pro Tablets

Pricing Info

Asset Track offers several SMB and enterprise pricing packages for all users to choose from. The pricing of the plans varies depending on the version of software or system you’re going to purchase. You can also visit its official website to check the pricing for the installation and support plans you can include. Here are the details:

Asset Tracking Premiere

  • $1,500
  • Asset Tracking Software for Large Organizations
  • Includes: Software
  • Easily track all assets in your facilities with Asset Track. Record supplier and user information. Track where your assets are located. Scan manufacturer barcodes or produce labels with barcodes and RFID directly from Asset Track.
  • Register and track assets
  • Print RFID asset tags
  • Use MS SQL, Oracle, MySQL, ODBC
  • Network multiple locations together
  • Import from portable scanner

Pro Asset Tracking System

  • $1,850
  • Professional Asset Tracking System with Thermal Asset Labels
  • Includes: Software, Barcode Scanner, Label Printer, Label
  • Easily track all assets in your facilities with the Pro Asset Tracking System. This complete system provides everything you need to get started. Record supplier and user information. Track where assets are located. Scan manufacturer barcodes or produce barcode labels directly from Asset Track.
  • Register and track assets
  • Print asset tags with barcodes
  • Manage asset database
  • View logs and reports

High Volume Asset Tracking System

  • $2,710
  • Professional Asset Tracking System with Upgraded Printer
  • Includes: Software, Barcode Scanner, Label Printer, Labels
  • Easily track all assets in your facilities with the High Volume Asset Tracking System. This complete system provides everything you need to get started. Record supplier and user information. Track where assets are located. Scan manufacturer barcodes or produce barcode labels directly from Asset Track.
  • Register and track assets
  • Print asset tags with barcodes
  • Manage asset database
  • View logs and reports

RFID Asset Tracking System

  • $7,765
  • RFID Asset Tracking and Label Production System
  • Includes: Software, RFID / Barcode Scanner, RFID Printer, Labels
  • Easily track all assets in your facilities with the RFID Asset Tracking System. This complete system provides everything you need to get started printing and tracking assets using RFID labels and tags. Record supplier and user information. Track where assets are located. Scan manufacturer barcodes or produce barcode labels directly from Asset Track.
  • Register and track assets
  • Print asset tags with barcodes and RFID
  • Manage asset database
  • View logs and reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fedco, Casa Bonita, Dynatronics Accessories

Integrations

Asset Track supports integration with Active Directory. In addition, it can be integrated with most ODBC / OLE DB compatible databases which include the following:

  • Microsoft Excel
  • Microsoft SQL Server
  • Microsoft Access
  • MySQL
  • Oracle

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A simple, robust, and innovative asset tracking solution used by various companies and businesses to easily manage and monitor the location and condition of all of their fixed and IT assets, equipment, and tools; print asset tags or labels and scan embedded barcodes or RFID, calculate asset depreciation values, and keep detailed maintenance records.

Company Email

sales@jollytech.com

Contact No.

Company's Address

Jolly Technologies Inc.
1510 Fashion Island Blvd, Ste 102
San Mateo, CA 94404
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Pricing Info

SysAid provides tailored pricing by quote which can be requested by phone.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.

Company Email

support@sysaid.com

Contact No.

Company's Address

128 Chestnut Street
Newton, MA 02465
USA

Salesforce Service Cloud

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Computer Telephony Integration (CTI)
  • Record Types
  • Lead-Contact Account Management
  • Files
  • Salesforce Identity
  • Roles and Permissions
  • Snap-Ins for Live Agent Chat
  • Social Customer Service Pro
  • Knowledge
  • Work Order Management
  • Service Console
  • Customer Community
  • Chatter
  • Community Starter
  • Email Integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Page Layouts
  • Standard Success Plan
  • Asset Management
  • Omni-Channel Supervisor
  • Field Service Dispatch
  • Service Contracts and Entitlements
  • Developer Sandbox
  • Unlimited Online Training
  • Activity Feed
  • Developer Pro Sandbox
  • Topics and Recommendations
  • Data and File Storage
  • Orders Management
  • Omni-Channel Routing
  • Case Auto-Assignment
  • Service Analytics App
  • Social Customer Service Starter Pack
  • Product Tracking
  • Case Milestone Tracker
  • Unlimited Custom Applications
  • Google Apps Integration
  • Custom Profiles
  • AppExchange App Integration
  • Offline Access
  • Lightning App Builder
  • Mobile Messaging (LiveMessage)
  • Case Escalation Rules and Queues
  • Web Services API
  • Opportunity Tracking
  • Workflow and Approval Automation
  • Web and Email Case Capture
  • Task Management
  • Customizable Reports and Dashboards
  • Snap-Ins for Live Video Chat
  • Case Email Auto-Response
  • Advanced Reporting Features
  • Salesforce Mobile App
  • Email Templates

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case auto-assignment
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Knowledge (Read-Only)
  • Knowledge (Read-Write)
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

  • All Essentials plan features, plus:
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management & Product Tracking
  • Developer Sandbox
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Social Customer Service Pro
  • Web Services API
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

  • All Professional plan features, plus:
  • Advanced Case Management
  • Advanced Reporting Features
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox
  • Process Builder
  • Salesforce Identity
  • Workflow and Approval Automation
  • Record Types
  • Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Agent Chat
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
  • Developer Pro Sandbox
  • Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

  • All Enterprise plan features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • 1 Partial Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Included at additional cost:

  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

  • Autotask
  • ConnectWise
  • JIRA
  • Salesforce Service Cloud
  • ServiceNow
  • Zendesk
  • Oracle Service Cloud
  • Freshdesk
  • Freshservice
  • Desk.com
  • Help Scout
  • Cherwell Software
  • Wrike
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zoho CRM
  • Netsuite
  • Autotask
  • Close.io
  • ConnectWie
  • Infusionsoft
  • Pipedrive
  • HubSpot CRM
  • Oracle Sales Cloud
  • Base CRM
  • CustomerGauge
  • Act! Essentials
  • Sap Hybrid Cloud for Customers
  • Sage CRM
  • Bullhorn
  • Maximizer CRM
  • Insightly
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • QuickBooks
  • Freshbooks
  • Taxify
  • Sage Intacct
  • Sage 200
  • Tipalti
  • Plaid
  • Shopify
  • Volusion
  • Ecwid
  • Bigcommerce
  • Magento
  • Etsy
  • Woocommerce
  • Weebly
  • SAPAnywhere
  • Epages
  • Oracle Eloqua
  • Marketo
  • HubSpot Marketing
  • Act-On
  • MailChimp
  • Mailjet
  • Allbound
  • Autopilot
  • Constant Contact
  • Kissmetrics
  • Facebook Lead Ads
  • Campaign Monitor
  • iContact

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-hosted customer service platform for faster, smarter customer support.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA

You don’t want just a wide array of features and scalable pricing packages from a credible IT Asset Management Software. Almost as important as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Asset Track or SysAid, or you run into a problem, or perhaps you’ll need to ask for a specific revision or feature beneficial to your business you can trust in a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to benefit from individual training or at the very least a knowledge base you can use.

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