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Compare Zoho Desk vs. Aspect Zipwire

With various functionalities, pricing, details, and more to check, determining the best Customer Support Software for your organization is tough. But by using our system, it is simple to match the functions of Aspect Zipwire and Zoho Desk together with their general SmartScore, respectively as: 7.5 and 8.8 for overall score and 100% and 100% for user satisfaction. You can also evaluate them feature by feature and find out which program is a better fit for your business. Keep in mind to get a demo first prior to getting a plan to see how the program works in real scenarios. Those of you who don't have much time or would like to get a Customer Support Software suggestion from our experts may want to examine these top choices for this year: Freshdesk, Salesforce Essentials, Zendesk.
Product

Zoho Desk

VS

Aspect Zipwire

VS

Zoho Desk screenshot Aspect Zipwire screenshot
Pricing Page

Total Score

Our Score

9.0 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

Free

by quote

Pricing Type

Pricing Type

Free | Monthly payment Quote-based
Full Review

Full Review

General Description

General Description

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Zipwire is a contact center, communications, and customer management product, placed in the category of "interaction management".
Easy Links
Contact No.

Contact No.

+1-877-834-4428 1-978-250-7900
Available Features

Available Features

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Aspect Zipwire FEATURES

  • Agent routing
  • Automated IVR
  • Call recording and screen-capture
  • Custom reports
  • Customizable interaction scoring
  • Integrated workforce management
  • Manual/automatic dial
  • Multichannel communication
  • Multi-session chat
  • Photo and file sharing
  • Post-contact surveys
  • Predictive/lead processing
  • Real-time analytics
  • Real-time co-worker directory
  • Salesforce and CRM integration
  • Scenario builder
  • Supervisor UI and real-time dashboard
  • Team chat and calls
  • Voice, text, and video chat
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Training
Pricing Page

Pricing Page

Learn more about Zoho Desk pricing Learn more about Aspect Zipwire pricing
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Languages Supported

Languages Supported

English English
Vendor Email

Vendor Email

sales@zohocorp.com info@aspect.com
Contact Address

Contact Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
300 Apollo Drive, Chelmsford, MA 01824
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Integrations

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

CRM Integration

Aspect Zipwire provides built-in CRM integration and its powerful agent desktop integrates with Microsoft Dynamics, Salesforce and other CRM systems to offer a full view of your prospect or customer– accounts, orders, other recent activity and more.

Pricing Plans

Pricing Plans

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Contact Aspect directly for a custom pricing quote for Zipwire.

Prominent Customers

Prominent Customers

CoffeeRocket, WesTel International, Hibner
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which product will be best for your company it may be a sound idea to check out each service’s social metrics. These metrics are frequently a sign of how popular a given solution is and how wide is its online presence. For example Aspect Zipwire Twitter account has currently 10123 followers. At the same time Zoho Desk Twitter is followed by 31380 people.