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Compare Pulseway vs. Aspect Zipwire

When comparing Aspect Zipwire and Pulseway, it is simple to see which Customer Support Software product is the more effective alternative. This ensures that your enterprise will be able to choose most productive and effective program. You can check the details, like available tools, pricing, plans offered by each vendor, offer stipulations, and more We also let you evaluate their general scores to know which one looks to be more beneficial for your firm. Aspect Zipwire has 7.5 points for overall quality and 100% rating for user satisfaction; while Pulseway has 8.2 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software business is more credible by sending an email request to both vendors and check which company replies without delays. Those of you who are pressed for time or could use a Customer Support Software advice from our experts might want to examine these top choices for the current year: Zendesk, Freshdesk, Salesforce Essentials.
Software

Pulseway

VS

Aspect Zipwire

VS

Pulseway screenshot Aspect Zipwire screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

7.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$1.32

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Quote-based
Detailed Review

Detailed Review

Overview

Overview

Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.
Zipwire is a contact center, communications, and customer management product, placed in the category of "interaction management".
Quick Links
Vendor's Address

Vendor's Address

Mayor Street Lower,
Dublin, Ireland
300 Apollo Drive, Chelmsford, MA 01824
Available Features

Available Features

Pulseway FEATURES

 
  • Real-time remote monitoring and management
  • Top Security Encryption
  • Active Directory
  • Remote Desktop
  • Application Monitoring
  • Collaborative Environment
  • Complete Visibility Under One Console
  • Windows WSUS Patch Management
  • Exchange
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • Browse Notification History
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • Customize Email Notifications
  • Complete Command Traceability
  • Slack Integration

Aspect Zipwire FEATURES

  • Agent routing
  • Automated IVR
  • Call recording and screen-capture
  • Custom reports
  • Customizable interaction scoring
  • Integrated workforce management
  • Manual/automatic dial
  • Multichannel communication
  • Multi-session chat
  • Photo and file sharing
  • Post-contact surveys
  • Predictive/lead processing
  • Real-time analytics
  • Real-time co-worker directory
  • Salesforce and CRM integration
  • Scenario builder
  • Supervisor UI and real-time dashboard
  • Team chat and calls
  • Voice, text, and video chat
Email Address

Email Address

support@pulseway.com info@aspect.com
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Training
Pricing Page

Pricing Page

Learn more about Pulseway pricing Learn more about Aspect Zipwire pricing
Pricing Plans

Pricing Plans

Pulseway offers a free and paid plan with three options on payment terms – monthly, yearly, or multi-year. Here are the details:

Free

  • Monitor 2 Systems
  • 1 User Account
  • Active Directory
  • Amazon
  • Azure
  • Automation
  • Dashboard
  • Exchange
  • Hyper-V
  • Internet Information Services
  • OS Patch Management
  • Reports
  • SCOM
  • Screen Viewer
  • SNMP
  • SQL Server
  • Terminal/Powershell
  • User Chat
  • User Support Requests
  • VMware
  • Web Access
  • Windows Server Backup
  • WSUS Patch Management
  • XenServer

Team

  • SaaS
    • $1.16/workstation/month billed on a 3-year plan
    • $1.32/workstation/month billed annually
    • $1.55/workstation month-to-month
  • On-Premise
    • $2.95/server/month billed on a 3-year plan
    • $3.35/server/month billed annually
    • $3.95/server month-to-month
  • All features of the Free plan
  • Unlimited Notifications
  • Unlimited User Accounts
  • Audit
  • Concurrent RD Sessions
  • Customized Email Notifications
  • Dedicated Server Instance
  • Multi-Account Management
  • Notifications Archive
  • On-Premise Option
  • Remote Desktop Control
  • White Labelling

Add-ons for Team Plan

  • Pulseway PSA$25/user/month
  • Webroot Antivirus$1/month (Endpoint Protection or DNS Protection)
  • Kaspersky Antivirus$1/workstation/month or $2/server/month

Contact Aspect directly for a custom pricing quote for Zipwire.

Popular Customers

Popular Customers

CareTech Solutions, Reflex Distribution, Smartcall
Supported Integrations

Supported Integrations

Pulseway integrates with the following business systems and applications:

  • Amazon
  • Azure
  • Amazon
  • Autotask
  • PagerDuty
  • Slack
  • Zendesk
  • ESET
  • ShadowProtect
  • StorageCraft

CRM Integration

Aspect Zipwire provides built-in CRM integration and its powerful agent desktop integrates with Microsoft Dynamics, Salesforce and other CRM systems to offer a full view of your prospect or customer– accounts, orders, other recent activity and more.

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Phone No.

Phone No.

+1 646 766 0785 1-978-250-7900
Languages Supported

Languages Supported

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as functionalities and client support quality are pricing options provided by Aspect Zipwire and Pulseway. Although price should not be the sole element it’s definitely a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your business size and painlessly scaled up if your business develops. Make sure you don’t pick plans that include additional functionalities that you won’t find a use for and always try to contact with the vendor directly as enterprises can frequently count on more affordable prices. You should also give a chance to a free trial or demo of each app to spend at least some time using it. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a solid overview of what it’s like to work with Aspect Zipwire and Pulseway.