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Compare Aspect Zipwire vs. LiveHelpNow

Today’s enterprises seek the most effective Customer Support Software product to keep on being competitive. On this page we help you with choosing the right tool, by allowing you to assess Aspect Zipwire and LiveHelpNow down to the very details of their individual features. You may also check our overall scoring values, which rate the software overall quality and performance. Aspect Zipwire got a 7.5 score, while LiveHelpNow has a score of 7.3. Likewise, it is possible to compare their general user satisfaction rating: 100% (Aspect Zipwire) against 98% (LiveHelpNow). Keep in mind to select the solution that best addresses your most urgent priorities, not the solution with the most robust features. In case you you want to quickly identify the best Customer Support Software according to our review team we recommend you check out these solutions: Zendesk, Salesforce Essentials, Freshdesk.
Software

Aspect Zipwire

VS

LiveHelpNow

VS

Aspect Zipwire screenshot LiveHelpNow screenshot
Pricing Details

Total Score

Our Score

7.5 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Cost

Cost

by quote

$21

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Zipwire is a contact center, communications, and customer management product, placed in the category of "interaction management".
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Easy Links
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Languages

Languages

English English
List of Features

List of Features

Aspect Zipwire FEATURES

  • Agent routing
  • Automated IVR
  • Call recording and screen-capture
  • Custom reports
  • Customizable interaction scoring
  • Integrated workforce management
  • Manual/automatic dial
  • Multichannel communication
  • Multi-session chat
  • Photo and file sharing
  • Post-contact surveys
  • Predictive/lead processing
  • Real-time analytics
  • Real-time co-worker directory
  • Salesforce and CRM integration
  • Scenario builder
  • Supervisor UI and real-time dashboard
  • Team chat and calls
  • Voice, text, and video chat

LiveHelpNow FEATURES

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers
Supported Integrations

Supported Integrations

CRM Integration

Aspect Zipwire provides built-in CRM integration and its powerful agent desktop integrates with Microsoft Dynamics, Salesforce and other CRM systems to offer a full view of your prospect or customer– accounts, orders, other recent activity and more.

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

Pricing Plans

Pricing Plans

Contact Aspect directly for a custom pricing quote for Zipwire.

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

Email Address

Email Address

info@aspect.com
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Medium Business
Company's Address

Company's Address

300 Apollo Drive, Chelmsford, MA 01824 520 Evan St, Suite #2, Bethlehem, PA 18015
OS Supported

OS Supported

Windows
Mac
Windows
Android
iPhone/iPad
Mac
Web-based
Popular Clients

Popular Clients

Southern Adventist University, California State University Fresno, NBC Sports, Dell
Phone No.

Phone No.

1-978-250-7900 1-877-LIVE-001
Pricing Details

Pricing Details

Learn more about Aspect Zipwire pricing Learn more about LiveHelpNow pricing
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QUICK LINKS

QUICK LINKS

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Every time you research various Customer Support Software services you shouldn’t just explore their features list and available pricing packages. Pay attention to the fact that the software must be matching your requirements and team so the more flexible their offer the better. Explore what platforms are supported by Aspect Zipwire and LiveHelpNow and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, as this could be a key element for many businesses.