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Compare ArabDox vs Support Hero

What is better ArabDox or Support Hero? Selecting the right Knowledge Management Software for your organization is difficult with a lot of features, options, and offers to consider. On the other hand, depending on our review platform will allow you to cut down the necessary steps by reading all main software in a single place.

For example, you can contrast ArabDox and Support Hero for their tools and overall scores, namely, 8.1 and 7.7, respectively. Similarly, you can compare which software has superior general user satisfaction rating: N/A% (ArabDox) and N/A% (Support Hero) to find out which one is better for your organization. Don’t just pick the software with the lowest price, but the service that has the best value for your money.

In case you you need to quickly decide on the top Knowledge Management Software according to our review team we recommend you try out these services: Remedy Knowledge Management, ServiceNow Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic Document Management
  • Document Versioning
  • Document Printing & Emailing
  • Sakhr OCR Integration
  • Arabic Search Integration
  • Microsoft Productivity Solutions Integration
  • Information Clustering
  • Knowledge Replication
  • Data Backups
  • SDK

Pricing Info

ArabDox is a knowledge management solution by Sakhr Software that can capture and retrieve information in Arabic. If you are interested in enhancing the way your organization works with knowledge with this solution, you can request enterprise pricing from the sales unit by phone or email.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bibliotheca Alexandrina, European Commission, Kaspersky Lab

Integrations

ArabDox can integrate with the following systems and types of applications seamlessly:

  • Sakhr OCR
  • Arabic Search Technology
  • Microsoft Productivity Applications

Additionally, ArabDox has powerful SDKs that you can use for enterprise integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A trilingual knowledge management that offers companies the ability to organize information in Arabic, English, and French.

Company Email

sales@sakhr.ae

Contact No.

Company's Address

Sakhr Software
Electra St., Across Al Muroor Road
Mashreq Bank Building, Floor No. 4
Office No. 30, PO. 73143
Abu Dhabi, UAE

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Knowledgebase Building
  • Advanced Support Analytics
  • Search Queries Statistics
  • Contextualized Resources
  • Helpdesk Solution Integration
  • Smart Contact Form
  • Support Request Qualification
  • Help Center Embed

Pricing Info

Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.

Small – $49.00/month or $39.00/month/annual billing

  • 1 Admin
  • 1 Language
  • Unlimited Articles
  • Advanced Analytics (7 Days Only)
  • Basic Customization
  • Help Center
  • Knowledgebase
  • Business Hours Support

Medium – $99.00/month or $79.00/month/annual billing

  • All Small Features
  • 3 Admins
  • 2 Languages
  • Unlimited Advanced Analytics
  • Advanced Customization
  • Drift Integration
  • Freshchat Integration
  • Zendesk Chat Integration
  • Support Ticket Deflection
  • Rich Media Support

Large – $199.00/month or $159.00/month/annual billing

  • All Medium Features
  • 8 Admins
  • 4 Languages
  • Kissmetrics Integration
  • Priority Support

Enterprise – request pricing information

  • All Large Features
  • Unlimited Admins
  • Unlimited Languages
  • Salesforce Integration
  • Segment Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Kissmetrics, Zemanta, Golf Genius

Integrations

Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:

  • Salesforce Desk
  • Zendesk
  • Zendesk Chat
  • Freshdesk
  • UserVoice
  • Intercom
  • Salesforce
  • Segment

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An in-app knowledgebase that educates your users for you to receive less support tickets.

Company Email

contact@supporthero.io

Contact No.

Company's Address

Support Hero, LLC
109 E 17th Street, Suite 420
Cheyenne, WY 82001
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

No Knowledge Management Software will be able to solve all the needs of a company. Even though main functionalities of ArabDox and Support Hero should matter you should also thoroughly analyze the integrations supported by every service. Very often your team will already be working with some other SaaS software in your company and it’s always wiser to select software that integrate well with one another. That way you will be able to ensure a reliable exchange of data between your teams and apps, which can really reduce time devoted to migrating between one app and the next.

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