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Compare Answerbase vs Wix Answers

What is better Answerbase or Wix Answers? If you wish to have a easy way to learn which Customer Support Software product is better, our proprietary system gives Answerbase a score of 8.2 and Wix Answers a score of 8.7 for all round quality and performance. In addition, Answerbase is rated at 100%, while Wix Answers is rated 100% for their user satisfaction level.

You can also assess their product details, such as functions, tools, options, plans, pricing, and others. See if the application allows you to customize some of its processes to guarantee the software fits your own business processes.

As of now, the leading products in our Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools with content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (with syntax highlighting)
  • Collaborate with ther admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Default SEO functionality, can be modified by Admin users
  • Document, video, and image responses
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users, and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Revise queries and feedback to increase clarity
  • Robust APIs available
  • Scan for related content, subject experts, and queries
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Standard and Advanced APIs
  • Subscribe to topics and ask direct questions to subject matter experts
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website and eCommerce product pages

Pricing Info

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, General Mills, Sagicor

Integrations

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Answerbase is a knowledge management application for eCommerce and customer support.

Company Email

info@answerbase.com

Contact No.

Company's Address

Carrer de Sants 125,
pral 1a Barcelona,
Catalunya 08028,
Spain

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Help Center
  • Knowledge Base
  • Ticketing System
  • Call Center
  • Call Lines Setup
  • Widget
  • Supported Languages
  • Time Zone Setting Up
  • Team Members Setting
  • Repost and Insights
  • Customization Settings
  • Customer Callback Request
  • Custom Fields
  • FAQ Sections

Pricing Info

Wix Answers is a free help desk software offered by Wix when you use its website builder software. This gives you a help desk system, ticketing system, call center, knowledge base, and reports and insights.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fiverr, Wonderbly, Yotpo

Integrations

Wix Answers works seamlessly with Wix and its integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Free, all-in-one help desk software solution that provides you with the tools you need for customer and business support.

Company Email

support@wix.com

Contact No.

Company's Address

Nemal
Tel Aviv St. 40
Israel

When you pick a product that you are sure will be an actual asset for your company you shouldn’t only focus on what experts have to say about it. In many cases individual experience with the product may be different, depending on specific preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate impression of how real users of Answerbase and Wix Answers evaluate their experience with the service. Our algorithm is built around detailed analysis of product appearances on other websites, social networks and blogs, so you are going to obtain a complete and credible picture of what other customers think about each app. In this case Answerbase has a total satisfaction rating at 100% while for Wix Answers 100% of users claim they had an enjoyable experience with it.

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