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Compare Answerbase vs Helprace

What is better Answerbase or Helprace? Today’s corporations look for the most effective Customer Support Software product to continue to be competitive. On this page we help you with buying the right solution, by allowing you to examine Answerbase and Helprace down to the very details of their individual offers.

It's also possible to examine our total scoring values, which rate the software overall quality and performance. Answerbase got a 8.2 score, while Helprace has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (Answerbase) against 90% (Helprace). Remember to select the solution that best addresses your most urgent needs, not the solution with the higher number of features.

If you need to quickly locate the top Customer Support Software according to our review team we suggest you try out one of these services: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools with content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (with syntax highlighting)
  • Collaborate with ther admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Default SEO functionality, can be modified by Admin users
  • Document, video, and image responses
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users, and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Revise queries and feedback to increase clarity
  • Robust APIs available
  • Scan for related content, subject experts, and queries
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Standard and Advanced APIs
  • Subscribe to topics and ask direct questions to subject matter experts
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website and eCommerce product pages

Pricing Info

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, General Mills, Sagicor

Integrations

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Answerbase is a knowledge management application for eCommerce and customer support.

Company Email

info@answerbase.com

Contact No.

Company's Address

Carrer de Sants 125,
pral 1a Barcelona,
Catalunya 08028,
Spain

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

Pricing Info

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Boom Box, Life Launchr, Automation Machine

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.

Company Email

support@helprace.com

Contact No.

Company's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

In case you are still having second thoughts about which software will perform best in your case it may be a sound idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular every software is and how large is its online presence. For example, in case of Facebook Answerbase has 3860 likes on their official page while Helprace profile is liked by 43 people.

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