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Compare Answerbase vs CozTel

What is better Answerbase or CozTel? Today’s corporations want the top Customer Support Software product to keep on being competitive. On this page we help you with choosing the best service, by allowing you to compare Answerbase and CozTel down to the very details of their individual modules.

You may as well check our total scoring values, which rate the software all round quality and performance. Answerbase got a 8.2 score, while CozTel has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 100% (Answerbase) against 100% (CozTel). Bear in mind to choose the software that best answers your most urgent priorities, not the software with the most robust features.

Our team put a lot of effort to prepare reviews of all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools with content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (with syntax highlighting)
  • Collaborate with ther admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Default SEO functionality, can be modified by Admin users
  • Document, video, and image responses
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users, and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Revise queries and feedback to increase clarity
  • Robust APIs available
  • Scan for related content, subject experts, and queries
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Standard and Advanced APIs
  • Subscribe to topics and ask direct questions to subject matter experts
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website and eCommerce product pages

Pricing Info

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, General Mills, Sagicor

Integrations

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Answerbase is a knowledge management application for eCommerce and customer support.

Company Email

info@answerbase.com

Contact No.

Company's Address

Carrer de Sants 125,
pral 1a Barcelona,
Catalunya 08028,
Spain

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

Pricing Info

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Coztel is Cloud-based Call Center Software that provides complete call center solution to inbound, Outbound and Blended call centers.

Company Email

contact@coztel.com

Contact No.

Company's Address

83 Ducie St.
M1 2JQ Manchester
United Kingdom

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

The products compared on this page are only a sliver of our full Customer Support Software category and you should take into account that there may be more reliable solutions available. If you want to make sure you make the optimal decision for your company we strongly encourage you to try out more products first. It may also be a good idea to check out our top 10 Customer Support Software ranking to find out which solutions are at the moment the best ones and dominate the market.

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