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Compare Ameyo vs Pulseway

What is better Ameyo or Pulseway? We are here to simplify the whole process of reviewing Customer Support Software products for you. For instance, on this page you can examine the overall performance of Ameyo (7.6) and contrast it with the overall performance of Pulseway (8.2). You may also match their overall user satisfaction rating: Ameyo (96%) vs. Pulseway (100%).

Similarly, lexamine their functions carefully to determine which product can better deal with your company’s needs. In general, any B2B software should allow you to quickly view the big picture, all the while giving you easy access to the details.

We are aware that not all people have enough time to test a large number of various services, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Third party integrations
  • ACD system
  • Advanced scripting
  • Agent call back
  • Agent supervision
  • Automatic triggers and alerts
  • Call conferencing
  • Computer telephony integration (CTI)
  • CRM system
  • Customizable wallboard
  • IVR system
  • Live agent reassignment
  • Predictive dialer
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Routing and prioritization
  • Voice logger
  • Voice recording

Pricing Info

Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Acer, GE Financial Services, Flipkart.com

Integrations

Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk and Oracle Siebel.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.

Company Email

info@ameyo.com

Contact No.

Company's Address

B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon-122018, Haryana (India)

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $1.32

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

 

  • Real-time remote monitoring and management
  • Top Security Encryption
  • Active Directory
  • Remote Desktop
  • Application Monitoring
  • Collaborative Environment
  • Complete Visibility Under One Console
  • Windows WSUS Patch Management
  • Exchange
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • Browse Notification History
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • Customize Email Notifications
  • Complete Command Traceability
  • Slack Integration

Pricing Info

Pulseway offers a free and paid plan with three options on payment terms – monthly, yearly, or multi-year. Here are the details:

Free

  • Monitor 2 Systems
  • 1 User Account
  • Active Directory
  • Amazon
  • Azure
  • Automation
  • Dashboard
  • Exchange
  • Hyper-V
  • Internet Information Services
  • OS Patch Management
  • Reports
  • SCOM
  • Screen Viewer
  • SNMP
  • SQL Server
  • Terminal/Powershell
  • User Chat
  • User Support Requests
  • VMware
  • Web Access
  • Windows Server Backup
  • WSUS Patch Management
  • XenServer

Team

  • SaaS
    • $1.16/workstation/month billed on a 3-year plan
    • $1.32/workstation/month billed annually
    • $1.55/workstation month-to-month
  • On-Premise
    • $2.95/server/month billed on a 3-year plan
    • $3.35/server/month billed annually
    • $3.95/server month-to-month
  • All features of the Free plan
  • Unlimited Notifications
  • Unlimited User Accounts
  • Audit
  • Concurrent RD Sessions
  • Customized Email Notifications
  • Dedicated Server Instance
  • Multi-Account Management
  • Notifications Archive
  • On-Premise Option
  • Remote Desktop Control
  • White Labelling

Add-ons for Team Plan

  • Pulseway PSA$25/user/month
  • Webroot Antivirus$1/month (Endpoint Protection or DNS Protection)
  • Kaspersky Antivirus$1/workstation/month or $2/server/month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CareTech Solutions, Reflex Distribution, Smartcall

Integrations

Pulseway integrates with the following business systems and applications:

  • Amazon
  • Azure
  • Amazon
  • Autotask
  • PagerDuty
  • Slack
  • Zendesk
  • ESET
  • ShadowProtect
  • StorageCraft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.

Company Email

support@pulseway.com

Contact No.

Company's Address

Mayor Street Lower,
Dublin, Ireland

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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Both Ameyo and Pulseway were tested by a panel of reliable B2B experts who carried out a thorough study of all key elements of each product. Their ultimate rating was calculated by means of unique SmartScore algorithm that gives an individual partial score to each factor such as: main features, client support, mobile support, security, customer satisfaction and media presence. Here at FinancesOnline we are aware that useful features are not the only thing important to a business so we make sure we pay attention to all aspects of a software before giving it a final rating.

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