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Compare Alloy Navigator vs Teamwork Desk

What is better Alloy Navigator or Teamwork Desk? When selecting the right Customer Support Software for your organization it is suggested that you evaluate the characteristics, pricing, and other critical details concerning the product and vendor. Here, you can examine the parallels and disparities between Alloy Navigator (overall score at 8.0 and user satisfaction at 98%) and Teamwork Desk (overall score at 8.0 and user satisfaction at 100%).

You may also examine their specific modules, such as features, plans, costs, conditions, etc. Moreover, read the terms carefully for information on hidden fees, including, setup cost, separate support plan, upgrade fees, storage fees, and others.

As of now, the most significant services in our IT Service Management Software category are: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Self-Service Portal
  • Knowledge Base
  • CMDB
  • Hardware/Software Inventory Management

Pricing Info

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!
Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!
Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Freeman, ADIS International, Titusville Area Hospital

Integrations

Alloy Navigator integrates with the following business systems and applications:

  • Alloy Discovery
  • Third-party systems using API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind.

Company Email

support@alloy-software.com

Contact No.

Company's Address

Alloy Software, Inc.
400 Broadacres Dr, Suite 100
Bloomfield, NJ 07003
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $0.10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes

Pricing Info

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

YOUNITY, TSG Ltd,

Integrations

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer.

Company Email

support@teamwork.com

Contact No.

Company's Address

North Point House North Point Business Park
New Mallow Rd
Cork, Ireland

Salesforce Essentials

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Inquiry Routing
  • Opportunities Management
  • Multi-Channel Console
  • Reports and Dashboards
  • Intelligent Self-Service Sites
  • User-Friendly Knowledge Base
  • Sales Pipeline Tracking
  • Drag-and-Drop Interface
  • Productivity Tools
  • Task Automation
  • Macros
  • Customer Communities
  • Help Desk Tools
  • Activity Tracking
  • Collaboration Tools
  • Case Auto-assignment
  • Case Escalation Rules and Queues
  • Custom Profiles
  • Email Optimization
  • Lightning App Builder
  • Lead/Contact Account Management
  • Page Layouts
  • Salesforce Mobile App
  • Task Management
  • Setup Assistant
  • Trailhead

Pricing Info

Service Cloud Essentials – $25/user/month (billed annually)

  • Help desk tools
  • 10 users
  • G Suite (free for 3 months)
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • Service Console App(s)
  • Activity tracking
  • Collaboration tools
  • Custom profile
  • Email optimization
  • Lead contact account management
  • Lightning app builder
  • Page layout
  • Mobile app
  • Task management
  • Self-service portal/forum
  • App exchange

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud help desk solution for customer service teams of small businesses.

Company Email

Contact No.

Company's Address

The Landmark at One Market,
Suite 300, San Francisco, CA 94105,
United States

Product Comparisons

Name
Comparision

Both Alloy Navigator and Teamwork Desk were evaluated by a panel of independent SaaS experts who carried out a full study of all crucial aspects of every software. Their total rating was prepared by means of unique SmartScore model that gives a separate partial score to each component such as: main functionalities, customer support, mobile support, security, client satisfaction and market presence. We realize useful features are not the only thing essential to a business so we make sure we pay attention to all facets of a software prior to giving it a final score.

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