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Compare Alloy Navigator vs Remedyforce

What is better Alloy Navigator or Remedyforce? To successfully acquire the most helpful and productive Help Desk Software for your business, you need to compare products available on the market. For example, here you may match Alloy Navigator’s overall score of 8.0 against Remedyforce’s score of 8.1. You may also evaluate their general user satisfaction: Alloy Navigator (98%) vs. Remedyforce (83%).

In addition, you can evaluate their good and bad points feature by feature, including their terms and conditions and pricing. By comparing products you are sure that you pick the best software for your company. It’s clear you have to know your unique needs to realize which solution addresses those needs.

At the moment, the best products in our IT Service Management Software category are: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Self-Service Portal
  • Knowledge Base
  • CMDB
  • Hardware/Software Inventory Management

Pricing Info

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!
Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!
Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Freeman, ADIS International, Titusville Area Hospital

Integrations

Alloy Navigator integrates with the following business systems and applications:

  • Alloy Discovery
  • Third-party systems using API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind.

Company Email

support@alloy-software.com

Contact No.

Company's Address

Alloy Software, Inc.
400 Broadacres Dr, Suite 100
Bloomfield, NJ 07003
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 83%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Incident & Problem Management
  • Change Management
  • CMDB & Configuration Management
  • Asset Management
  • Client Management
  • Release Management
  • Chat
  • Multi-Channel Self-Service
  • Service Catalog
  • Mobile Apps for IT & the Business
  • Service Level Management
  • Dashboards & Analytics
  • Reporting
  • Social Collaboration with Chatter
  • ITIL Best Practices and Smart Practices
  • Knowledge Management
  • Surveys

Pricing Info

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

  • Bomgar
  • BMC Client Management
  • Salesforce
  • Single Sign-On
  • RightAnswers
  • Workday
  • Shopify
  • Infravision
  • Chatter
  • Column
  • ScriptRock
  • ServiceNow

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Remedyforce is built on the Salesforce Force.com platform to deliver high-speed IT and business service management.

Company Email

Company's Address

Salesforce Essentials

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Inquiry Routing
  • Opportunities Management
  • Multi-Channel Console
  • Reports and Dashboards
  • Intelligent Self-Service Sites
  • User-Friendly Knowledge Base
  • Sales Pipeline Tracking
  • Drag-and-Drop Interface
  • Productivity Tools
  • Task Automation
  • Macros
  • Customer Communities
  • Help Desk Tools
  • Activity Tracking
  • Collaboration Tools
  • Case Auto-assignment
  • Case Escalation Rules and Queues
  • Custom Profiles
  • Email Optimization
  • Lightning App Builder
  • Lead/Contact Account Management
  • Page Layouts
  • Salesforce Mobile App
  • Task Management
  • Setup Assistant
  • Trailhead

Pricing Info

Service Cloud Essentials – $25/user/month (billed annually)

  • Help desk tools
  • 10 users
  • G Suite (free for 3 months)
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • Service Console App(s)
  • Activity tracking
  • Collaboration tools
  • Custom profile
  • Email optimization
  • Lead contact account management
  • Lightning app builder
  • Page layout
  • Mobile app
  • Task management
  • Self-service portal/forum
  • App exchange

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud help desk solution for customer service teams of small businesses.

Company Email

Contact No.

Company's Address

The Landmark at One Market,
Suite 300, San Francisco, CA 94105,
United States

Product Comparisons

Name
Comparision

Every time you choose a solution that you are sure will work best for your team you shouldn’t just focus on what reviewers have to say about it. Quite frequently individual experience with the service will vary, depending on specific preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every solution to give you an immediate overview of how real users of Alloy Navigator and Remedyforce estimate their experience with the software. Our system is built around advanced analysis of product appearances on other sites, social networks and blogs, so you will receive a comprehensive and reliable landscape of what other people think about each app. In this example Alloy Navigator got a total satisfaction rating at 98% while for Remedyforce 83% of users claim they had an enjoyable experience with it.

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