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Compare Alloy Navigator vs Magentrix

What is better Alloy Navigator or Magentrix? When you compare Alloy Navigator and Magentrix, it is simple to see which Customer Support Software product is the more suitable alternative. This means that your company can select the most productive and efficient application. You can study the specifics, such as available tools, costs, plans offered by each vendor, offer conditions, etc.

We also let you check their total scores to know which one looks to be better. Alloy Navigator has 8.0 points for overall quality and 98% rating for user satisfaction; while Magentrix has 8.3 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which vendor is more reliable by sending an an email question to both vendors and find out which vendor replies faster.

Users who don't have much time or would like to get a IT Service Management Software suggestion from our experts may want to take a look at these top choices for the current year: Freshservice, LiveAgent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Self-Service Portal
  • Knowledge Base
  • CMDB
  • Hardware/Software Inventory Management

Pricing Info

Three flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!
Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!
Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Freeman, ADIS International, Titusville Area Hospital

Integrations

Alloy Navigator integrates with the following business systems and applications:

  • Alloy Discovery
  • Third-party systems using API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind.

Company Email

support@alloy-software.com

Contact No.

Company's Address

Alloy Software, Inc.
400 Broadacres Dr, Suite 100
Bloomfield, NJ 07003
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $350

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client portal
  • Collaborative workspace
  • Employee portal
  • Employee profiles
  • File management
  • Ideation
  • Knowledge base
  • Learning management
  • Online forums
  • Partner portal
  • Single Sign On
  • SSL security

Pricing Info

Magentrix is available in two pricing plans for its product. You may schedule a demo to learn more about its solutions and features. All of Magentrix’s plans are billed annually.

Partner Relationship Management (PRM)

Enterprise – starts from $999/month

  • Up to 1,000 partner users
  • 5 employee teams
  • 1GB record storage
  • 5GB file storage

Elite – starts from $1,499/month

  • Up to 1,000 partner users
  • 10 employee teams
  • 2GB record storage
  • 10GB file storage

Customer Success

Enterprise – starts from $699/month

  • Up to 1,000 partner users
  • 5 employee teams
  • 1GB record storage
  • 5GB file storage

Elite – starts from $999/month

  • Up to 1,000 partner users
  • 10 employee teams
  • 2GB record storage
  • 10GB file storage

Employee Collaboration

Enterprise – starts from $350/month

  • Minimum of 10 employee users
  • 1GB record storage
  • 5GB file storage

Elite – starts from $1,500/month

  • Minimum of 50 employee users
  • 2GB record storage
  • 10GB file storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sodexo, Artisan Infrastructure, Aquion Energy, NIP Group

Integrations

  • Salesforce
  • Dynamics CRM
  • MailChimp
  • Moneris
  • SnapEngage
  • Zapier
  • Esna
  • Twilio

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Magentrix is an intuitive social networking platform where you can share resources, communicate, and collaborate.

Company Email

sales@magentrix.com

Contact No.

Company's Address

180 West Beaver Creek Road.,
Richmond Hill, Ontario,
L4B-1B4 Canada

Freshservice

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

Both Alloy Navigator and Magentrix were reviewed by a group of independent SaaS experts who conducted a detailed analysis of all important aspects of each solution. Their final rating was prepared by means of unique SmartScore algorithm that provides an individual partial score to each element like: main features, client support, mobile device support, security, client satisfaction as well as market presence. We know useful features are not the only thing crucial to a company so we make an effort to pay attention to all sides of a app before coming up with its final rating.

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