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Compare Alloy Navigator vs EVS7

What is better Alloy Navigator or EVS7? Today’s corporations require the best Customer Support Software product to keep on being competitive. On this page we help you with choosing the right solution, by allowing you to examine Alloy Navigator and EVS7 down to the very details of their individual offers.

It's also possible to check our total scoring values, which rate the software all round quality and performance. Alloy Navigator got a 8.0 score, while EVS7 has a score of 7.1. Likewise, it is possible to compare their general user satisfaction rating: 98% (Alloy Navigator) against N/A% (EVS7). Keep in mind to select the software that best matches your most crucial priorities, not the solution with the higher number of features.

People who want to save some time or want a IT Service Management Software advice from our experts may want to take a look at these top choices for the current year: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Self-Service Portal
  • Knowledge Base
  • CMDB
  • Hardware/Software Inventory Management

Pricing Info

Pricing is based on the number of technicians/computers. There is also no cost for supported customers/hardware. Contact the vendor for a custom plan.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Freeman, ADIS International, Titusville Area Hospital

Integrations

Alloy Navigator integrates with the following business systems and applications:

  • Alloy Discovery
  • Third-party systems using API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind.

Company Email

jcotto@alloy-software.com

Contact No.

Company's Address

Alloy Software, Inc.
400 Broadacres Dr, Suite 100
Bloomfield, NJ 07003
United States

EVS7

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Click-to-Call
  • Outbound & Inbound Calls
  • Reporting & Statistics
  • Pre-Recorded Voicemail Drop
  • Appointment Setting
  • Interactive Voice Response
  • Answering Machine Detection
  • Automatic Call Distribution
  • Call Transfers
  • Call Conferencing
  • Call Recording
  • Caller ID Number Display
  • Manager Portal

Pricing Info

EVS7 offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Cricket – $59/agent/month, $39/agent/month/annual billing, $49/agent/month/quarterly subscription

  • Click-to-Call
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Web-Based CRMs Integration

Dolphin – $89/agent/month, $69/agent/month/annual billing, $109/agent/month/quarterly subscription

  • Rapid Phone List Dialing
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Coaching or Monitoring (Optional)
  • Appointment Setting
  • Email
  • Zoho & LeadMaster Integration

Parrot – $89/agent/month, $39/agent/month/annual billing, $119/agent/month/quarterly subscription

  • Predictive & Blended Dialling
  • Pre-Record Voicemail Drops
  • 3 Users Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Advanced Reporting & Statistics
  • Coaching or Monitoring
  • Appointment Setting
  • Email
  • Real-Time Manager Portal
  • Answering Machine Detection
  • Automatic Call Distribution
  • Interactive Voice Response
  • Open API

All plans include:

  • Call Transfers
  • Call Conferencing
  • Caller ID Number Display
  • Flexible Call Recording
  • Unlimited Dialer Technical Support
  • 1-Click Pre-Recorded Voicemail
  • Free Software Upgrades
  • Free Local or Toll-Free Number

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Walgreens, Century21, Disney

Integrations

EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

EVS7 is a well-rounded, cloud-based call center service solution.

Company Email

sales@evs7.com

Contact No.

Company's Address

16475 Dallas Parkway Suite 350
Addison, TX 75001
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

The software compared on this page are merely a small sample of our complete Customer Support Software category and you should keep in mind that there may be more desirable alternatives available. If you want to make sure you make the wisest choice for your team we definitely encourage you to analyze more services first. It may also be a good idea to study our top 10 Customer Support Software list to find out which software are currently the highest-ranking ones and leaders in the market.

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