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Compare ActiveBatch vs Groove

What is better ActiveBatch or Groove? Getting the best Customer Support Software product is all about comparing numerous solutions and determining the top application for your specific needs. Our exclusive process will give you a brief look at the general rating of ActiveBatch and Groove. For all round quality and performance, ActiveBatch scored 8.8, while Groove scored 9.5. On the other hand, for user satisfaction, ActiveBatch earned 97%, while Groove earned 91%.

Below you can also check their characteristics, terms, plans, etc. to determine what software will be more suitable for your company. An important feature to assess is if the software lets you to enable/disable restrictions on various types of users to secure any confidential corporate data.

Our team put a lot of effort to review all popular IT Management Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: monday.com, Norton Security, Cloudflare.

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Business process automation
  • Task management/scheduling
  • Dashboard view
  • Collaboration tools
  • Compliance tracker
  • Low-code support
  • Graphical workflow editor
  • Alerts and notifications
  • Customizable access control
  • Remote/mobile access support
  • Troubleshooting tools
  • ETL support
  • Multiple data sourcing
  • Third-party integrations
  • API Accessibility
  • Cloud-hosted
  • iOS-native app
  • Android native app
  • Flexible, scalable pricing

Pricing Info

Vendor boasts of a flexible and scalable licensing model. Please contact a rep for a price quotation.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Verizon, Bosch, Subway

Integrations

ActiveBatch natively integrates with the following applications:

  • Active Directory
  • Crystal Reports
  • CyberArk Application Access Manager
  • Exchange Server
  • Oracle Job Scheduler
  • PowerShell
  • SQL Server Scheduling
  • Task Scheduler Automation
  • Amazon EC2
  • Hadoop Ecosystem
  • IBM Cognos BI
  • IBM DataStage
  • IBM PureData (Netezza)
  • Informatica Cloud
  • Informatica PowerCenter
  • Microsoft Azure
  • Microsoft Dynamics AX
  • Microsoft SharePoint
  • Microsoft System Center
  •     Configuration Manager
  •     Operations Manager
  •     Orchestrator
  •     Service Manager
  •     Virtual Machine Manager
  • Microsoft Team Foundation Server
  • Oracle EBS
  • Oracle PeopleSoft
  • SAP BusinessObjects Data Services
  • SAP NetWeaver
  • ServiceNow
  • Teradata
  • VMware

ActiveBatch also has API accessibility so you can custom-integrate it with your existing solutions.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cross-platform workflow automation tool that can handle job scheduling and workload distribution and management. It eliminates scripting through prebuilt, pretested, production-ready Job Steps for no-code workflow assembly while supporting existing script investments. This eliminates the hassle and coding associated with workflow development.

Company Email

info@advsyscon.com

Contact No.

Company's Address

1180 Headquarters Plaza
W. Tower - 4th Floor
Morristown, NJ 07960

NOAWARDS
YET

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

General

  • Mailbox
  • Reporting Data Retention
  • Team Management
  • API Access
  • Satisfaction Rating Collection
  • Workflow Automation
  • Customer Profiling
  • @Mention Capability
  • Internal Note Taking
  • Canned Replies
  • Knowledge Base
  • SSO/SAML
  • HIPAA Compliance
  • Live Chat
  • White Labeling

Email Management

  • Unified Inbox View
  • Advanced Email Formatting
  • File Support
  • Automated BCC
  • Bulk Action Options
  • Collapsible Email Threads
  • Custom Folder Creation
  • Email Signature Creation
  • Conversation Merging
  • Inbox Migration
  • Email Snoozing
  • Spam Filtering
  • Open Tracking
  • Outgoing SMTP
  • Phone Conversation
  • Built-In Search Engine
  • Email Tagging
  • Unsend Function

Customer Insights

  • Contact Detail Storage
  • Customer History

Team Collaboration

  • Agent Availability Tracking
  • Assignment Management
  • Inbox Segmentation
  • Agent Permissions
  • Email Notifications
  • Collision Detection
  • Assignment Status

Reporting

  • Company Reporting
  • Productivity Tracking
  • Reporting Retention
  • Conversation Reporting
  • Happiness Reporting
  • Timezone Configuration
  • Custom Views
  • Data Exporting
  • Printable Reports

Pricing Info

Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.

Starter – $15/month/user (billed annually); $19/month/user (billed monthly)

  • 1 Mailbox
  • 1 Basic Knowledge Base
  • Supports 2 to 10 Users
  • Reporting Feature
  • Support Widget
  • Accommodates a Maximum of 10 Canned Replies
  • @Mention Capability

Plus – $29/month (billed annually); $34/month (billed monthly)

  • Includes All Starter Features
  • 5 Mailboxes
  • Reporting Feature
  • Rules and Workflow Automation
  • Satisfaction Rating Collection
  • Team Management
  • API and 30+ Integrations

Pro – $39/month (billed annually); $49/month (billed monthly)

  • Includes All Plus Features
  • 25 Mailboxes
  • Custom Field Options
  • Integration with Salesforce, HubspotApps, and Jira
  • IP Restrictions
  • SSO/SAML
  • HIPAA Compliance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unsplash, Wag!, and HubSpot

Integrations

Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
  • Github
  • Stripe
  • Shopify
  • Trello
  • Delighted
  • JustCall
  • PieSync
  • Nicereply
  • Chargebee
  • Influx
  • Ask Nicely

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.

Company Email

alex@groovehq.com

Contact No.

Company's Address

In the event you are still having second thoughts about which app will perform best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are frequently a way to see how popular a given service is and how large is its online presence. For instance, in case of Facebook ActiveBatch has 161 likes on their official profile while Groove profile is liked by 0 users.

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