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Compare A1 Tracker vs Agiloft Agile Service Desk Suite

What is better A1 Tracker or Agiloft Agile Service Desk Suite? Different organizations want different types of IT Asset Management Software. To find out which one suits you, think of reviewing various options feature by feature an taking into consideration their conditions and prices. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.

The results are: A1 Tracker (8.0) vs. Agiloft Agile Service Desk Suite (8.8) for all round quality and performance; A1 Tracker (100%) vs. Agiloft Agile Service Desk Suite (N/A%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a better option for your company. One simple but effective way is to note down the advantages and disadvantages of both services next to each other and find out which software has more benefits.

At the moment, the most popular services in our Contract Lifecycle Management Software category are: IBM Emptoris, Coupa, SAP Ariba.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Asset maintenance notification
  • Part replacement
  • Repair and maintenance history
  • Depreciation and amortization transactions
  • Claims management
  • Active directory integration
  • Warranty management
  • Track outages and downtime
  • Accounting software integration

 

Pricing Info

A1 Tracker offers an entry point $2,500 per year. Monthly, Quarterly, Annual, & Perpetual licenses are available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

A1 Tracker integrates with the following applications:

  • SysPro
  • Oracle
  • SAP
  • SalesForce
  • G-Suite
  • Microsoft 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful asset management software designed by A1 Enterprise for healthcare, manufacturing, construction, transportation, government, legal, and corporate businesses across the globe.

Company Email

customercare@a1enterprise.com

Contact No.

Company's Address

A1 Enterprise
Las Vegas, USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $45

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-Service Portal
  • Integrated Live Chat
  • Customizable End User Interface
  • Escalation Rules
  • Workflows & Templates
  • Graphical Workflow Editor
  • Granular Permission Controls
  • Management Dashboards
  • Graphical Charts & Reports
  • Integrated Customer Surveys
  • Internal Help Desk
  • Full Historical Audit
  • Automatic License Alerts
  • Single Sign-On
  • APIs & Integrations
  • Ticketing System Integration
  • Barcode Scanner Integration
  • Email & SMS Integration
  • Calendar Integration
  • RMA Management
  • Repair Tracking
  • Parts Ordering
  • Windows Management Instrumentation
  • ITIL & ITSM

Pricing Info

Agiloft offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Free – Free

  • Up to 5 Power Users
  • Up to 5 End Users
  • Timer-Based Rules/48-Hour Intervals

Professional – $45.00/license/month

  • All Free Features
  • 5 Minimum Power Users
  • Timer-Based Rules/5-Minute Intervals
  • Support Portal
  • Phone Support

Professional Unlimited – $65.00/license/month

  • All Professional Features
  • Multi-Language Support
  • Unlimited End Users
  • Customer Portals
  • Employee Portals

Enterprise – $95.00/license/month

  • All Professional Unlimited Features
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration

Prices indicated above are based on annual contracts. Agiloft also offers floating contracts. For more details, get in touch with sales by phone, email, or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

U.S. Air Force, Chevron Corporation, Verizon Wireless

Integrations

Agisoft provides power users with tools they need to extend the capabilities of Agile Service Desk Suite via scripting, API, and JSON.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A host of integrated service desk tools for efficient and alert operations.

Company Email

info@agiloft.com

Contact No.

Company's Address

Agiloft Inc.
460 Seaport Court, Suite 200
Redwood City, CA 94063
USA

ManageEngine ServiceDesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

In the event you are still having doubts about which solution will work best for your business it may be a good idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular a given software is and how big is its online presence. For instance A1 Tracker Twitter account has currently 1513 followers. At the same time Agiloft Agile Service Desk Suite Twitter is followed by 169 users.

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