MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare 8×8 Call Center vs PIMS Auto Dialer

What is better 8x8 Call Center or PIMS Auto Dialer? Different organizations demand different types of Communications Software. To find out which service meets your requirements, consider evaluating various solutions feature by feature including their terms and costs. Similarly, you can get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.

The results are: 8x8 Call Center (8.5) vs. PIMS Auto Dialer (8.0) for all round quality and efficiency; 8x8 Call Center (78%) vs. PIMS Auto Dialer (98%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better option for your company. An effective, simple tip is to note down the strengths and weaknesses of both applications side by side and check which app is better.

As of now, the top products in our Communications Software category are: Slack, Wrike, RingCentral.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 78%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

PHONE SYSTEM

  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting

COLLABORATION FEATURES

  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration

MOBILITY

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

EASY ONLINE MANAGEMENT

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

BUSINESS FEATURES

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email

CONTACT CENTER

  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing

SUPERVISOR / AGENT TOOLS

  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase

MULTI-CHANNEL

  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing

REPORTING AND MONITORING

  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring

CRM INTEGRATIONS

  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration

DISASTER RECOVERY

  • Contact Center Continuity

WORKFORCE OPTIMIZATION

  • Quality Management
  • Workforce Management

Pricing Info

Pricing available by quote. Contact 8×8 directly to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

McDonald's, Shutterstock, AllState, iCruise.com

Integrations

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.

Company Email

Contact No.

Company's Address

8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $125

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Recording/Monitoring
  • Scalable to hundreds of seats
  • Inbound, Outbound & Blended call handling
  • Call Transfer
  • Text to Speech
  • Text Notifications
  • Email Notifications
  • Call Scripting
  • Caller ID

Pricing Info

PIMS Auto Dialer is available on a single price: $125 per agent per month.

It includes unlimited outbound domestic minutes & technical support.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Creative, Inc., Thomassen Law Group

Integrations

Pims Auto Dialer integrates with the following business systems and applications:

  • Salesforce
  • SurveyMonkey
  • SugarCRM
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PIMS Auto Dialer is a cloud-based predictive dialing software loaded with features and functionalities to help them fully address incoming and outgoing calls.

Company Email

Contact No.

Company's Address

5400 Laurel Springs Pkwy #1303
Suwanee, GA 30024
United States

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

Please keep in mind that while both 8x8 Call Center and PIMS Auto Dialer may have a top quality range of features every product may be designed for a different company size. If you are analyzing various solutions you should give some attention to a business type they are catering to. Specific functionalities may scale up with no problem for big enterprises but if you run a small or medium company it’s often more sensible to refrain paying for complex features that you might never actually use.

Page last modified