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Compare 8×8 Call Center vs Avochato

What is better 8x8 Call Center or Avochato? Getting the ideal Communications Software product is all about comparing different solutions and determining the top program for your specific needs. Our unique algorythm provides you with a brief look at the general rating of 8x8 Call Center and Avochato. For all round quality and performance, 8x8 Call Center scored 8.5, while Avochato scored 7.0. On the other hand, for user satisfaction, 8x8 Call Center earned 78%, while Avochato earned N/A%.

Below it's also possible to look at their functionalities, terms, plans, etc. to see which application will be more appropriate for your needs. One critical aspect to assess is if the software lets you to enable and disable permissions on various types of users to secure any sensitive company data.

We know that not all people have the time to examine dozens of various products, so we came up with a list of suggestions that you may find useful. Our top choices for the Communications Software category are: 8×8 VoIP Phone Service, Slack, RingCentral.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 78%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

PHONE SYSTEM

  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting

COLLABORATION FEATURES

  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration

MOBILITY

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

EASY ONLINE MANAGEMENT

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

BUSINESS FEATURES

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email

CONTACT CENTER

  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing

SUPERVISOR / AGENT TOOLS

  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase

MULTI-CHANNEL

  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing

REPORTING AND MONITORING

  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring

CRM INTEGRATIONS

  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration

DISASTER RECOVERY

  • Contact Center Continuity

WORKFORCE OPTIMIZATION

  • Quality Management
  • Workforce Management

Pricing Info

Pricing available by quote. Contact 8×8 directly to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

McDonald's, Shutterstock, AllState, iCruise.com

Integrations

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.

Company Email

Contact No.

Company's Address

8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Broadcasting
  • Muting and Spam Protection
  • Automated Surveys
  • Team Management
  • One-Time Responses
  • Textable Landlines
  • Office Hours
  • Call Forwarding
  • Robo-Call Protection
  • Notifications
  • Schedule Texts
  • Unique, Localized Phone Numbers
  • Live Inbox
  • Status Tracking
  • Assignable Conversations
  • Team Permissions
  • First-Class Call Quality
  • Multimedia Messages
  • Native Slack Integration
  • Voicemail Inbox
  • Avochato Caller ID
  • Chat Widget
  • Assisted Intelligence
  • TCPA Keyword Compliance
  • Keyword-Activated Responses
  • Contact Uploading and Syncing
  • Fast Search
  • Analytics
  • Message Templates
  • Programmable API
  • Security
  • Google Adwords Click-to-Message
  • Multiple Phone Numbers
  • Tags
  • Secure Contact Lists

Pricing Info

Avochato offers three SMB and enterprise pricing plans for users to choose from. Give the details a look and choose the best plan for your business:

Core – $99/month

  • Unlimited team members
  • Up to 2500 messages
  • One phone numbers
  • After hours responses
  • Call forwarding Voicemail
  • Slack integration

Standard – $198/month

  • Everything in Core
  • Up to 5000 messages
  • 3 phones numbers
  • Desk.com integration
  • Office 365 integration

Pro – $396/month

  • Everything in the Standard plan
  • Up to 10000 messages
  • 4 or more phone numbers
  • Salesforce integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Avochato integrates with the following business systems and applications:

  • Slack
  • Office 365
  • Desk.com
  • Salesforce
  • Zapier
  • Any software that Zapier integrates with

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A reliable cloud-based text messaging software designed for sales, marketing, and support teams.

Company Email

help@avochato.com

Contact No.

Company's Address

Avochato,
San Francisco, California
USA

The apps analyzed on this page are only a sliver of our full Communications Software category and you should take into account that there could be more reliable options out there. If you would like to ensure you make the optimal decision for your business we definitely urge you to try out more software first. You can also consider to consult our top 10 Communications Software ranking to learn which software are currently the highest-rated ones and dominate the market.

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