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Compare Freshdesk vs. 3Clogic

When you compare 3Clogic and Freshdesk, you can actually see which Customer Support Software product is the more effective option. This means that your enterprise can get the most productive and useful software. You can check the details, such as available tools, prices, plans offered by each vendor, offer conditions, and more We also let you evaluate their general scores to know which one seems to be more suitable. 3Clogic has 7.2 points for overall quality and 80% rating for user satisfaction; while Freshdesk has 9.8 points for overall quality and 100% for user satisfaction. Likewise, you can also check which software company is more credible by sending an email request to both vendors and check which vendor replies faster. At the moment, the best solutions in our Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Compare

Freshdesk

VS

3Clogic

VS

Freshdesk screenshot 3Clogic screenshot
Pricing Page

Our Score

Our Score

9.8 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

80% ?

Price

Price

free

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Detailed Review

Detailed Review

General Description

General Description

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.
Easy Links
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

Company Email

Company Email

support@freshdesk.com info@3CLogic.com
Phone No.

Phone No.

+1 (866) 832-3090 800 350 8656
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing
Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
9201 Corporate Blvd, Suite 470
Rockville, MD 20850
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

3Clogic FEATURES

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about 3Clogic pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Web-based
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QUICK LINKS

QUICK LINKS

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When you select a product that you are sure will be an actual asset for your team you shouldn’t just focus on what experts have to say about it. Very often personal experience with the solution may be different, depending on your own preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each solution to give you a quick impression of how actual users of 3Clogic and Freshdesk rate their experience with the service. Our system is built around advanced analysis of product mentions on other websites, social networks as well as blogs, so you are going to receive a comprehensive and reliable overview of what other clients think about each solution. In this case 3Clogic has a total satisfaction rating at 80% while for Freshdesk 100% of people express they had a positive experience with it.