Compare 3Clogic vs. Freshdesk

You have such a huge number of Customer Support Software alternatives in today’s state of that industry that deciding on the best product is often overwhelming. On our comparison page, you can easily compare the features, terms and conditions, available plans, and more details of 3Clogic and Freshdesk. It’s also possible to check their score (7.2 for 3Clogic vs. 9.8 for Freshdesk) and user satisfaction level (80% for 3Clogic vs. 98% for Freshdesk). The scores and ratings present you with a solid idea how these two software products perform. In addition, find out if the application can integrate with your current business apps to ensure greater productivity. As of now, the most popular products in our Communications Software category are: Jive, 8×8 VoIP Phone Service, RingCentral.
Compare

3Clogic

VS

Freshdesk

VS

3Clogic screenshot Freshdesk screenshot

Our Score

Our Score

7.2 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

80% ?

Customer Experience

100% ?

Pricing

by quote

$19

Pricing Model

Quote-based Monthly payment
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Complete Review

Product Info

A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Pricing Plans

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

Freshdesk offers five pricing plans, including an enterprise pricing plan and a free trial option that lets you test the app first. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (Free up to 3 agents, thereafter, $15 per month):

  • Email support
  • Phone support
  • Knowledge base

Blossom ($19 per agent billed annually or $25 monthly):

  • Social support
  • Community forums
  • Game mechanics

Garden ($35 per agent billed annually or $4 monthly):

  • Live chat
  • Multiple products
  • Multiple locations

Estate ($49 per agent billed annually or $59 monthly):

  • Enterprise reports
  • Portal customization
  • Custom agent roles

Forest ($89 per agent billed annually or $99 monthly):

  • IP whitelisting
  • Custom email servers

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Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business

Available Languages

USA, Canada, Japan USA, UK, Canada, China, Germany, India, Japan

Integrations

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
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Vendor Email

info@3CLogic.com support@freshdesk.com

Pricing Details

Learn more about 3Clogic pricing Learn more about Freshdesk pricing

List of Features

3Clogic FEATURES

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile

Vendor's Address

9201 Corporate Blvd, Suite 470
Rockville, MD 20850
311 California street,
San Francisco, CA 94104

Contact No.

800 350 8656 +1 415 544 0700

Prominent Clients

Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
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In case you continue having second thoughts about which product will perform best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular every product is and how wide is its online presence. For example, in case of Facebook 3Clogic has 313 likes on their official page while Freshdesk profile is liked by 56000 users.