Compare Freshdesk vs. 3Clogic

You have such a huge number of Customer Support Software alternatives in today’s state of that industry that deciding on the best product is often overwhelming. On our comparison page, you can easily compare the features, terms and conditions, available plans, and more details of 3Clogic and Freshdesk. It’s also possible to check their score (7.2 for 3Clogic vs. 9.8 for Freshdesk) and user satisfaction level (80% for 3Clogic vs. 98% for Freshdesk). The scores and ratings present you with a solid idea how these two software products perform. In addition, find out if the application can integrate with your current business apps to ensure greater productivity. Currently, the most popular solutions in our Communications Software category are: 8×8 VoIP Phone Service, Slack, RingCentral.
Compare

Freshdesk

VS

3Clogic

VS

Freshdesk screenshot 3Clogic screenshot
Pricing Details

Our Score

Our Score

9.8 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

80% ?

Pricing

Pricing

$19

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Complete Review

Complete Review

Product Info

Product Info

Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.
Easy Links
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, Canada, Japan
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud
Vendor Email

Vendor Email

support@freshdesk.com info@3CLogic.com
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about 3Clogic pricing
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

3Clogic FEATURES

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Web-based
Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
9201 Corporate Blvd, Suite 470
Rockville, MD 20850
Contact No.

Contact No.

+1 415 544 0700 800 350 8656
Prominent Clients

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which product will perform best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular every product is and how wide is its online presence. For example, in case of Facebook 3Clogic has 313 likes on their official page while Freshdesk profile is liked by 56000 users.