Compare 1CRM vs. ZendeskThe perfect CRM Software is a service that can address your company’s unique demands. It’s easy to determine which solution works really with your business if you examine a wider range of products before you decide which one is the best. As an example, 1CRM and Zendesk are scored at 7.4 and 9.7, respectively, for overall quality and performance. Similarly, 1CRM and Zendesk have a user satisfaction rating of 100% and 98%, respectively, which suggests the general feedback they get from customers. Even better, get in touch with a current customer of the software and ask for their comments about the application in question. We realize that not all companies have the time to try out dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the CRM Software category are: HubSpot CRM, Freshsales, Freshdesk.
|Monthly payment | Annual Subscription||Free | Monthly payment | Annual Subscription|
1CRM is an affordable and highly customizable customer relationship and business management application.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
|688 Falkland Road, Victoria BC, V8S 4L5, Canada|| 989 Market Street Suite 300|
San Francisco, CA 94103
|English, Germany, Japan||English, Dutch, Polish, Turkish, Swedish|
1CRM and iOS, Android and Outlook: 1CRM includes two-way sync via CardDAV/CalDAV standards to provide excellent data sync for Contacts, Calls, Meetings and Tasks / Reminders.
On Android or iOS phone or tablets you can use your built-in apps for Contacts, Calendar and Reminders / Tasks to view, update, delete or add new items in your 1CRM system, whether or not you are connected to the Internet. Any changes you make on your phone or tablet will sync to 1CRM the next time you are online.
1CRM and Dropbox: 1CRM includes integration with the Dropbox online storage system. When composing an email, you can easily attach documents from Dropbox to your email. Backups of your entire 1CRM system, both software and data, can be automatically saved on a regular schedule to Dropbox. And if needed, those Dropbox backups may be used to restore your 1CRM system onto their original server, or another server.
1CRM and Skype: Have you been looking for a CRM with Skype integration? You’re in luck because 1CRM includes Skype integration. Click on any phone number to place a SkypeOut call, with automatic logging of the call (and any notes you may care to make) to the customer history in the CRM.
1CRM and Magento: With this extension to 1CRM, you can connect your 1CRM system to this advanced eCommerce platform and use all the advantages of both systems. This integrated solution allows the management and maintenance of the data in both systems to be simplified.
Two-way 1CRM and Quickbooks sync: This integration continually synchronizes Accounts, Product Catalogs, Invoices, Received Payments and AR balances, Quotes, currencies and taxes between 1CRM and the QuickBooks Accounting system from Intuit Inc.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
|Learn more about 1CRM pricing||Learn more about Zendesk pricing|
|Types of Clients|
Types of Clients
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Types of Support|
Types of Support
Pricing for on-premise software:
Pricing for cloud service:
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|Avira, Philips, Telus, Adaco||Vodafone, GILT, Shopify, Groupon, Gov. UK|
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In the event you are still having second thoughts about which app will work best in your case it may be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular each service is and how large is its online presence. For example 1CRM Twitter account has currently 2402 followers. At the same time Zendesk Twitter is followed by 75146 users.