Compare 1CRM vs. Samanage

To ensure that you acquire the most helpful and productive CRM Software for your business, you should compare products available on the market. For example, here you can match 1CRM’s overall score of 7.4 against Samanage’s score of 9.6. You may also review their general user satisfaction: 1CRM (100%) vs. Samanage (98%). In addition, you can review their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are sure that you select the right software for your budget. Of course you have to know your specific needs to realize which software matches those needs. We know that not all businesses have enough time to try out a large number of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Zendesk, Freshdesk, HubSpot CRM.
Compare

1CRM

VS

Samanage

VS

1CRM screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

7.4 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Pricing

Pricing

$8

by quote

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

1CRM is an affordable and highly customizable customer relationship and business management application.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Pricing Page

Pricing Page

Learn more about 1CRM pricing Learn more about Samanage pricing
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Contact Email

Contact Email

info@1crm.com support@samanage.com
Available Plans

Available Plans

Pricing for on-premise software:

  • Startup: Free
  • Startup+: $10/user/month (billed annually) / $12 month-to-month
  • Professional: $18/user/month (billed annually) / $22 month-to-month
  • Enterprise: $23/user/month (billed annually) / $27 month-to-month

Pricing for cloud service:

  • Startup: $8/user/month (billed annually) / $10 month-to-month
  • Startup+: $17/user/month (billed annually) / $20 month-to-month
  • Professional: $25/user/month (billed annually) / $30 month-to-month
  • Enterprise: $31/user/month (billed annually) / $36 month-to-month

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Features

Features

1CRM FEATURES

  • Advanced reporting
  • Built-in self-service portal for collaboration
  • Comprehensive Quickbooks integration
  • Customizable workflow automation
  • Extensive customization features
  • Full order management: product catalog, invoices, quotes
  • HR, expense reports, employee timesheets
  • Inbound/outbound HTML email
  • IP telephony integration (Skype etc..)
  • Marketing automation
  • Mobile support (Android, iPhone/iPad, Blackberry)
  • MS Word mail merge
  • Vendor offers a free edition
  • PDF form designer
  • Portal includes integrated eCommerce store
  • Project and resource management
  • Salesforce automation and forecast tracker
  • Service contracts and case management
  • Syncs with Google applications

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Prominent Customers

Prominent Customers

Avira, Philips, Telus, Adaco
Company's Address

Company's Address

688 Falkland Road, Victoria BC, V8S 4L5, Canada 117 Edinburgh South
Suite 100, Cary NC 27511
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Business Size

Business Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Integrations

Integrations

1CRM and iOS, Android and Outlook: 1CRM includes two-way sync via CardDAV/CalDAV standards to provide excellent data sync for Contacts, Calls, Meetings and Tasks / Reminders.

On Android or iOS phone or tablets you can use your built-in apps for Contacts, Calendar and Reminders / Tasks to view, update, delete or add new items in your 1CRM system, whether or not you are connected to the Internet. Any changes you make on your phone or tablet will sync to 1CRM the next time you are online.

1CRM and Dropbox: 1CRM includes integration with the Dropbox online storage system. When composing an email, you can easily attach documents from Dropbox to your email. Backups of your entire 1CRM system, both software and data, can be automatically saved on a regular schedule to Dropbox. And if needed, those Dropbox backups may be used to restore your 1CRM system onto their original server, or another server.

1CRM and Skype: Have you been looking for a CRM with Skype integration? You’re in luck because 1CRM includes Skype integration. Click on any phone number to place a SkypeOut call, with automatic logging of the call (and any notes you may care to make) to the customer history in the CRM.

1CRM and Magento: With this extension to 1CRM, you can connect your 1CRM system to this advanced eCommerce platform and use all the advantages of both systems. This integrated solution allows the management and maintenance of the data in both systems to be simplified.

Two-way 1CRM and Quickbooks sync: This integration continually synchronizes Accounts, Product Catalogs, Invoices, Received Payments and AR balances, Quotes, currencies and taxes between 1CRM and the QuickBooks Accounting system from Intuit Inc.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Languages

Languages

English, Germany, Japan English
Contact No.

Contact No.

778-432-2761 1.888.250.8971
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You shouldn’t expect exclusively a broad array of features and flexible pricing from a well-known CRM Software. Almost as essential as core features is a trustworthy customer support. You want to ensure that if you have any questions about 1CRM or Samanage, or you run into a problem, or maybe you’ll want to request a certain revision or feature beneficial to your company you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to benefit from personal training or at the very least a knowledge base you can use.