Compare Freshdesk vs. 1CRM

Today’s enterprises require the top CRM Software product to remain competitive. On this page we help you with choosing the best tool, by allowing you to evaluate 1CRM and Freshdesk down to the very details of their individual functions. You may also examine our total scoring values, which rate the software all round quality and performance. 1CRM got a 7.4 score, while Freshdesk has a score of 9.8. Likewise, you can compare their general user satisfaction rating: 100% (1CRM) against 100% (Freshdesk). Bear in mind to select the application that best matches your most urgent priorities, not the application with the higher number of features. If you would like to quickly locate the top Customer Support Software according to our review team we advise you examine one of these services: Freshdesk, Samanage, LiveAgent.
Software

Freshdesk

VS

1CRM

VS

Freshdesk screenshot 1CRM screenshot
Pricing Page

Our Score

Our Score

9.8 ?

Our Score

7.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$19

$8

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
1CRM is an affordable and highly customizable customer relationship and business management application.
Quick Links
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about 1CRM pricing
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Vendor Email

Vendor Email

support@freshdesk.com info@1crm.com
Supported Integrations

Supported Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

1CRM and iOS, Android and Outlook: 1CRM includes two-way sync via CardDAV/CalDAV standards to provide excellent data sync for Contacts, Calls, Meetings and Tasks / Reminders.

On Android or iOS phone or tablets you can use your built-in apps for Contacts, Calendar and Reminders / Tasks to view, update, delete or add new items in your 1CRM system, whether or not you are connected to the Internet. Any changes you make on your phone or tablet will sync to 1CRM the next time you are online.

1CRM and Dropbox: 1CRM includes integration with the Dropbox online storage system. When composing an email, you can easily attach documents from Dropbox to your email. Backups of your entire 1CRM system, both software and data, can be automatically saved on a regular schedule to Dropbox. And if needed, those Dropbox backups may be used to restore your 1CRM system onto their original server, or another server.

1CRM and Skype: Have you been looking for a CRM with Skype integration? You’re in luck because 1CRM includes Skype integration. Click on any phone number to place a SkypeOut call, with automatic logging of the call (and any notes you may care to make) to the customer history in the CRM.

1CRM and Magento: With this extension to 1CRM, you can connect your 1CRM system to this advanced eCommerce platform and use all the advantages of both systems. This integrated solution allows the management and maintenance of the data in both systems to be simplified.

Two-way 1CRM and Quickbooks sync: This integration continually synchronizes Accounts, Product Catalogs, Invoices, Received Payments and AR balances, Quotes, currencies and taxes between 1CRM and the QuickBooks Accounting system from Intuit Inc.

Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing for on-premise software:

  • Startup: Free
  • Startup+: $10/user/month (billed annually) / $12 month-to-month
  • Professional: $18/user/month (billed annually) / $22 month-to-month
  • Enterprise: $23/user/month (billed annually) / $27 month-to-month

Pricing for cloud service:

  • Startup: $8/user/month (billed annually) / $10 month-to-month
  • Startup+: $17/user/month (billed annually) / $20 month-to-month
  • Professional: $25/user/month (billed annually) / $30 month-to-month
  • Enterprise: $31/user/month (billed annually) / $36 month-to-month
Phone No.

Phone No.

+1 415 544 0700 778-432-2761
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
688 Falkland Road, Victoria BC, V8S 4L5, Canada
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, UK, Canada, Germany, Japan
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

1CRM FEATURES

  • Advanced reporting
  • Built-in self-service portal for collaboration
  • Comprehensive Quickbooks integration
  • Customizable workflow automation
  • Extensive customization features
  • Full order management: product catalog, invoices, quotes
  • HR, expense reports, employee timesheets
  • Inbound/outbound HTML email
  • IP telephony integration (Skype etc..)
  • Marketing automation
  • Mobile support (Android, iPhone/iPad, Blackberry)
  • MS Word mail merge
  • Vendor offers a free edition
  • PDF form designer
  • Portal includes integrated eCommerce store
  • Project and resource management
  • Salesforce automation and forecast tracker
  • Service contracts and case management
  • Syncs with Google applications
Prominent Clients

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Avira, Philips, Telus, Adaco
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare 1CRM and Freshdesk with each other. Although reliable functionalities, pricing and customer reviews are all crucial and should be considered when making a final choice, you should also check out the recognition and awards merited by every solution. In many cases a less known app may turn out to be an amazing choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that despite limited market popularity it’s a worthy contender to the services that dominate the market.